Kathy Figueroa, Customer Servie Associate on Influential Women

Influential Woman · Retail

Kathy Figueroa

Customer Servie Associate, Kohl's Department Stores Center for Retailing Excellence

Keansburg, NJ

2Awards received

Certifications · Degrees · Memberships

Degree 2 years of college (not completed) Cert Know Your Client Certification

Her Story

About Kathy

I began my banking career after my husband saw an ad for a teller position while I was in college and didn't really know what my goals were. I applied and ended up spending 42 wonderful years in banking, always working in private banking with high net worth clients. I worked my way up from teller to AVP, spending 20 years at Republic National Bank (which turned into HSBC) and 22 years at Citibank Private Bank. My banking career was the best - I felt like I never worked a day in my life because I enjoyed it so much. I would still be working in banking, but the commute to the city from Jersey became too much. After being outsourced from Citibank in 2012, I worked for 4 years as a secretary in family law, which was quite interesting and I learned a lot. I also started working part-time at Kohl's, where I've been for 10 years doing customer service. Now I'm semi-retired, working part-time, taking care of my home, being available for my son and grandkids, and enjoying my hobbies. I like working with people, and that's been a constant throughout my career.

Her Interview

Ten minutes with Kathy

01What advice would you give to young women entering your industry?

Be brave, be ambitious, go for everything that you want, because as long as you try hard, you can achieve anything that you want. Don't take no for an answer. And definitely think out of the box. Be creative, be imaginative, and don't be scared. But especially, don't take no for an answer.

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