Katie Miller

Customer Experience Director with 9+ years of experience leading cross-functional teams at the intersection of strategy, operations, and customer advocacy. I translate customer insights into actionable initiatives that drive growth, improve satisfaction, and increase operational efficiency. My background includes CX program management, Voice of Customer (VOC) strategy, and CX operations—building scalable, data-driven solutions that optimize the end-to-end customer journey. I’m passionate about creating frictionless experiences, embedding customer-centric culture across teams, and ensuring feedback is consistently captured, analyzed, and used to shape products, services, and outcomes.