Her Story
About Katie
She is a credit union and banking operations professional with experience in engagement center management, contact center leadership, digital branch operations, member services, and customer support. She currently serves as Engagement Center Manager at LaCapitol FCU in Baton Rouge, Louisiana. Her background includes contact center management roles with OnPath Federal Credit Union and Louisiana Federal Credit Union, as well as branch leadership and member service roles. She also has prior banking experience with Woodforest National Bank, reflecting strong skills in team building, service delivery, sales, and operational leadership.
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