Katrina Hamilton
Katrina H. is a seasoned healthcare and benefits management professional with over a decade of experience in customer experience, organizational efficiency, and service delivery. Currently serving as Manager of Medicare Services at Navitus Health Solutions, she focuses on enhancing client engagement and optimizing Medicare services through innovative, customer-centric strategies. Her leadership philosophy emphasizes collaboration, operational excellence, and leveraging diverse perspectives to deliver sustainable results that improve healthcare access and affordability.
Prior to her current role, Katrina built a strong track record in client services and account management across multiple organizations, including bswift, Empyrean Benefit Solutions, Oasis Outsourcing, and Humana. In these positions, she successfully managed client partnerships, led cross-functional teams, and implemented process improvements that elevated service delivery and customer satisfaction. Her experience spans open enrollment planning, compliance, and strategic service initiatives, consistently ensuring high-quality outcomes while maintaining strong, trusted relationships with clients.
Katrina holds a Master of Business Administration with a concentration in Human Resource Management and a Bachelor of Science in Business Administration from Indiana Wesleyan University. Beyond her professional accomplishments, she is a member of Zeta Phi Beta Sorority, Inc., demonstrating her commitment to community engagement and leadership development. Known for her strategic mindset and empathetic approach, Katrina continues to drive meaningful impact in healthcare and benefits management.
• Indiana Wesleyan University - MBA
• Indiana Wesleyan University - BS
• Zeta Phi Beta Sorority, Inc.
What do you attribute your success to?
I attribute my success to a combination of expertise, dedication, and a collaborative approach. As Manager of Medicare Services for over three years, I lead a team of Medicare service executives, supporting some of our largest and most complex clients. I specialize in Medicare services, regulatory compliance, client support, and process improvement, helping clients navigate CMS changes, stay compliant, and enhance member experiences. I am proud to have grown into a role that blends subject-matter expertise with leadership responsibilities, building strong client relationships and serving as a trusted resource for Medicare guidance within my organization.
What’s the best career advice you’ve ever received?
The best career advice I’ve received has been to seek out mentors who exemplify the qualities I aspire to develop. I look up to my current VP, who demonstrates strong leadership while maintaining a healthy work-life balance. Observing and learning from someone like that has been invaluable in shaping my own growth and approach to leadership.
What advice would you give to young women entering your industry?
My advice to young women entering this industry is to pace yourself and stay focused. The healthcare and benefits field is constantly evolving, so commit to continuous learning, remain adaptable, and seek out mentors who can guide your growth. Consistency, curiosity, and a willingness to embrace change will help you achieve long-term success.
What are the biggest challenges or opportunities in your field right now?
One of the biggest challenges in my field is the constant regulatory changes in Medicare, which can impact affordability and access to medications. At the same time, this challenge presents an opportunity—it drives us to innovate, stay informed, and advocate for solutions that make healthcare more accessible and supportive for seniors.
What values are most important to you in your work and personal life?
The values most important to me in work and life are creativity, connection, and balance. I channel creativity through my small permanent jewelry business, designing custom charm bracelets and engaging with the community at vendor events. I also prioritize spending quality time with family, exploring new places through travel, and enjoying moments with my miniature schnauzer, Bella, which helps me stay grounded and energized.