Katy Mulkey, PMP, CLS, FLS, WLS
Katy Mulkey, PMP, CLS, FLS, WLS, is a highly accomplished Remediation Manager at 23rd Group in Waco, Texas, where she oversees commercial remediation operations, emergency responses, and client communications. With over 15 years of experience in the restoration industry, Katy specializes in water damage, mold remediation, asbestos abatement, and full-scale facility rebuilds. She has successfully led teams of 25–50 service technicians, driving revenue growth from $500K to $10M through strategic business development, innovative marketing initiatives, and effective operational management.
Before joining 23rd Group, Katy transitioned from three years of service in the U.S. Navy to the restoration field, starting in administrative roles and progressing to field and leadership positions. She has served as a commercial project manager, general manager, and technical training instructor, developing expertise in project planning, quality assurance, and regulatory compliance. Katy’s hands-on leadership style emphasizes team development, mentorship, and ensuring safe and efficient outcomes for clients under challenging conditions, including disaster response scenarios like California wildfires and major storm events.
Katy holds dual master’s degrees from the University of Phoenix—an MBA in Business Administration and a Master of Arts in Adult Education and Training—and has earned over 21 industry certifications, including IICRC WRT and Contents Loss Specialist credentials. She has served as an instructor for both the IICRC and EPA, reflecting her commitment to professional growth and knowledge sharing. Recognized for her leadership, problem-solving acumen, and dedication to customer service, Katy was selected as one of Waco, Texas’s Influential Women for 2026 and continues to inspire her teams through expertise, integrity, and a mission-driven approach.
• Contents Loss Specialist
• IICRC WRT Certification
• Fire Loss Specialist
• IICRC AMRT
• IICRC ASD
• IICRC CCT
• IICRC CPT
• IICRC CRT
• IICRC Commercial Drying Specialist (CDS)
• IICRC FSRT
• IICRC OCT
• IICRC RRT
• IICRC TCST
• IICRC UFT
• IICRC WRT Instructor
• LEAN SIX SIGMA-Yellow Belt
• Lead Renovation, Repair and Painting Program-RRP Certification
• Lead Renovation, Repair and Painting Program-RRP Instructor
• Master Fire & Smoke Restorer (MSR)
• Master Textile Cleaner (JSR)
• Master Water Restorer (JSR)
• OSHA 10 Hour
• Project Management Professional (PMP)
• Water Loss Specialist (WLS)
• Xactimate Level 1,2,3
• University of Phoenix - MBA
• Member of the IICRC
What do you attribute your success to?
I attribute my success to my expertise in Remediation, which has allowed me to consistently deliver effective solutions and drive meaningful results.
What advice would you give to young women entering your industry?
My advice to young women entering this industry is simple: if you're not learning, you're not growing. I strongly emphasize the importance of mentorship, teaching, and continuously developing your skills, as these are key to building a successful and fulfilling career.
Locations
23rd Group
Waco, TX 76708