Kayla McGuire
Kayla McGuire is a data-driven professional specializing in market intelligence, data analytics, and customer success. She currently serves as a Market Intelligence Account Manager at The Hackett Group Inc., where she leverages Python, SQL, and advanced analytics to provide actionable insights and benchmarking to enterprise clients. Kayla has a strong background in presenting executive-ready research and transformation roadmaps to C-suite leaders, directly influencing strategic decision-making and operational efficiency.
Prior to joining The Hackett Group, Kayla honed her expertise in customer success and account management across leading organizations such as Yelp, First Horizon Bank, and Kohl’s. She excels in onboarding, retention, and building long-term client relationships, with a focus on sales, business development, and customer experience. Her ability to mentor new hires and collaborate cross-functionally highlights her leadership skills and commitment to team success.
Kayla holds a Bachelor of Science in Computer Software Engineering from DeVry University and a Bachelor of Science in Information Technology from Purdue University, where she consistently achieved academic excellence. Her technical skills, combined with her interpersonal expertise, allow her to bridge data analysis with actionable business strategy, supporting clients in achieving measurable results and sustainable growth.
• Ashworth College
Undergraduate Certificate, Business Administration and Management, General
• DeVry University - BSSE
• Purdue University - BSIT
• President’s List
What do you attribute your success to?
Kayla's career is a testament to the power of finding one's true calling through diverse experience. Beginning in retail sales and moving through remote work and banking, her path crystallized when John Borsc introduced her to Yelp in 2020. As a Customer Success Manager, Kayla made her most significant impact by championing and building a dedicated small business department from the ground up, transforming the support system into a scalable model that fostered greater impact, a department she nurtured until 2024. Now a Marketing Intelligence Manager consulting with Fortune 500 companies, her heart remains with small businesses a passion mirrored in her personal life through animal rescue, having saved a cane Corso, and her desire to integrate animal training with community connection. Alongside running her own photorealistic art commission business, Kayla's bold vision looks ahead to founding a software engineering company dedicated to bringing vital tech awareness and opportunity to women in her area, aiming to shatter the barriers she observes in the industry today.
What values are most important to you in your work and personal life?
The values that are most important to me in both my work and personal life are creativity, integrity, and dedication. I am deeply passionate about art, which has been a part of my life for as long as I can remember. This passion has grown into my own small business, allowing me to channel my creativity into meaningful work while maintaining a strong commitment to quality and authenticity in everything I do.