Her Story
About Kayla
Kayla Rhinehart serves as a Community Manager in the field of multifamily property management. With four years of experience in the role, she currently manages four properties in Seattle, Washington. She is in the process of relocating to Denver, Colorado, where she will take over management of one large building with under 400 units. Rhinehart began her career in hospitality and hotels at a young age while attending school with the goal of becoming a math teacher. After dropping out of school and falling in love with the hotel business, she transitioned to property management, drawn by the consistent work-life balance schedule compared to hotel operations. She has worked with Equity Residential, which recently underwent a merger and is now known as Vivmark. Rhinehart attributes her success to the mentors and community that have supported her throughout her career, and she takes pride in mentoring her team members to help them advance, with several leasing consultants progressing to assistant community manager roles. She is a member of the Washington Multi-family Housing Association.
Her Interview
Ten minutes with Kayla
01What do you attribute your success to?
I 100% attribute my success through all of the people who've helped me along the way. I am a strong believer in the community that is around you and the support and guidance that they give you throughout any aspect of your life. I know that I wouldn't be where I'm at without my mentors, and I always want to make sure that I provide that space for anybody who's around me.
02What’s the best career advice you’ve ever received?
Her success isn't in what she accomplishes. It's who you help grow along the way. It's building out other people, and allowing people to have that space next to you, and let them shine with you.
03What advice would you give to young women entering your industry?
Her success isn't in what she accomplishes. It's who you help grow along the way. It's building out other people, and allowing people to have that space next to you, and let them shine with you.
04What are the biggest challenges or opportunities in your field right now?
The greatest challenge is creating a remarkable experience for every person that walks through our door. There are hundreds of thousands of apartment communities, and being able to create that wow moment for new prospective tenants and holding that same wow moment throughout their entire tenancy can be difficult, especially with emergencies that put a sour taste in their mouth. Making sure we hold that recovery time and still make every bad situation a good one by keeping trust and consistent communication.
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