Her Story
About Kaylie
Kaylie Austin is a seasoned sales leader and licensed REALTOR® with more than a decade of experience in the residential homebuilding industry. As Division Sales Manager for Schell Brothers' Nashville division, she oversees sales, design, and marketing while helping develop new communities from concept to completion. After earning a Bachelor's Degree in Psychology from Virginia Commonwealth University, she began her career in new home sales and steadily advanced through roles including Community Sales Manager, Sales Coach, and Division Sales Manager, demonstrating a strong ability to lead teams and drive business growth.
Throughout her career, Kaylie has built a reputation for delivering exceptional sales performance while fostering high-performing teams and outstanding customer experiences. She played a key role in launching and growing Schell Brothers' Richmond division before relocating to Nashville to lead its expanding operations. Her expertise spans new home sales, community development, sales coaching, CRM-driven lead management, strategic marketing collaboration, and talent development. Passionate about relationship-building, she is committed to helping prospective homeowners navigate the buying process while mentoring sales professionals to achieve lasting success.
Kaylie's contributions have been recognized with numerous industry honors, including the 2024 NAHB Nationals Silver Award for Sales Leader of the Year, Pro Builder Magazine's Forty Under 40 (Class of 2022), and the Home Builders Association of Richmond's Sales Manager of the Year award. She has also earned multiple sales volume awards and company recognitions for leadership and dedication. Beyond her professional accomplishments, Kaylie actively supports the homebuilding industry through professional associations, recruitment initiatives, and leadership development, reflecting her commitment to building thriving communities, empowering future leaders, and creating exceptional experiences for both customers and colleagues.
Her Interview
Ten minutes with Kaylie
01What do you attribute your success to?
My mom was a great role model in the new home industry and showed me the path through her own promotions to sales manager. Growing up with that example made it inevitable that I would follow into the family business.
02What’s the best career advice you’ve ever received?
The Let Them Theory - you can only control what you can control like your words, training, and how you present things to the team. Lead in a way that aspires others.
03What advice would you give to young women entering your industry?
Don't be afraid to do the hard things. It takes time to build confidence and overcome imposter syndrome. Find good mentors and surround yourself with other women on a similar path.
04What are the biggest challenges or opportunities in your field right now?
Market dependent challenges with interest rates and media messaging scaring people. Need to shift mindset that now is still a great time to buy and coach team through that.
05What values are most important to you in your work and personal life?
Kindness is so important. Always lead from a place of best intentions whether having tough or easy conversations.
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