A thoughtful exploration of how empathy, when unbalanced with boundaries and self-awareness, can gradually lead to self-abandonment and emotional depletion in personal and professional contexts.
Her Story
About Kelsey
Kelsey Miller is a Human Resources and culture leader currently serving as Manager of Operationalizing Culture at Radeus Labs, Inc. in Poway, California. Her career reflects a non-linear but purpose-driven path that began with a Bachelor’s degree in Elementary Education from San Diego Christian College, followed by more than a decade in the restaurant industry where she developed strong leadership, communication, and people-management skills. Over time, her work evolved from hospitality and education-related roles into administrative and operational support within a growing technology organization. She joined Radeus Labs in 2018 as an Administrative Assistant supporting executive leadership and steadily advanced through multiple roles as the company expanded. These included positions in culture coordination and HR support, ultimately leading to her current HR leadership role focused on employee experience, organizational culture, and process improvement. In her current capacity, she partners with leadership to design and implement strategies that attract, engage, and develop employees while strengthening a lean, values-driven workplace culture. Kelsey’s professional focus centers on employee development, culture-building, and operational efficiency through continuous improvement principles. She is especially passionate about coaching, mentoring, and helping individuals grow into their potential, a theme consistent throughout her work in education, hospitality, and HR. Beyond her corporate responsibilities, she has also contributed through volunteer work with children’s programs and community-based initiatives, reinforcing her commitment to learning, development, and service.
Her Interview
Ten minutes with Kelsey
01What do you attribute your success to?
I attribute my success to good people around me, the Lord, and a lot of patience. With that patience comes not giving up, being willing to fail and keep moving forward. I think that's sometimes the hardest thing, but definitely the most impactful. You could screw things up 18 times, as long as you're moving it forward, you're learning and growing, and you'll get to the next place. It might take you longer than somebody else, it might take you less time, but just keep moving forward.
02What’s the best career advice you’ve ever received?
The best advice I've ever received is that I'm not alone. The struggles that we deal with at work, the struggles we deal with at home, sometimes people feel like they're the only one going through it. That can be limiting because you get discouraged, or you don't start, because you think, now, can I do that? I don't know, maybe not. Maybe that's not for me. I'll just stay in my comfort zone. But none of us are alone. None of our experiences are unique in that way. I mean, our experiences are unique, but we're not the only ones going through it. And so that is very connective. It's a little easier to reach out or try when you know you're not the only one struggling with what you're struggling with.
03What advice would you give to young women entering your industry?
Start. Just, you know, go to that event, or talk to that person, or take that class, whatever you're putting off, just do it. Go. Start. And if you start and you don't like it, then you can shift gears and be okay with that. But until you start, you can't move forward. You're not going to get where you want to be. And you're more capable than you realize.
04What are the biggest challenges or opportunities in your field right now?
The biggest opportunity in my field is recognizing and harnessing people's natural talents. It's something that constantly gets talked about, and I just don't know how much businesses really do it. We want to utilize people's talents rather than just putting them somewhere because we need them there, even if that's not where they're going to thrive. I think one of the things I really enjoy about where I work now is that if somebody has experience, we don't care necessarily if you have a degree, because if you have the skills, then we can teach what is lacking. If somebody's teachable, you can do a million things you couldn't do with somebody else that's not willing to learn. One of our core values here at Radeus Labs is continuous learning, because if you're willing to learn and keep learning, you can go all kinds of places. You can learn all kinds of things. You can shift gears like I did four different times. I think there's a huge opportunity there because it's being talked about constantly, but it seems like there are very few companies that really do it well and are really fully utilizing their people as resources. The people are our most valuable resource because they are the ones doing the work, they're the ones getting things done. I know this gets talked about all the time, but I don't think there are a lot of companies that are actually doing it well.
05What values are most important to you in your work and personal life?
Peace, balance, and authenticity are the values that are most important to me in my work and personal life. I think as a younger person, I spent a lot of time trying to be what everybody wanted me to be, or I thought they needed me to be. And so there's a sense of authenticity that's very important to me at this point in my life. Also, openness.
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