Her Story
About Kelsey
Kelsey Rachal serves as Parts Sales Manager and Parts Expert at AutoZone in Natchitoches, Louisiana. With approximately 10 years in the automotive industry and nine and a half years at AutoZone, she brings expertise in customer service, leadership, and careful verification of work to reduce errors. Rachal earned an Associate degree in Business and Technology from McCann School of Business and Technology in 2014 and is currently pursuing an Associate degree in Business Administration from Post University online. She holds a Salesmanship certification and actively participates in the Big Brothers Big Sisters program while offering free car repairs to those in need. Rachal attributes her success to hard work and determination, emphasizing the importance of teaching her children the value of perseverance. She advises others to maintain a positive demeanor, greet customers warmly within the first 30 seconds, and never quit because anything broken can be fixed. In her personal life, her children and mother are central, and she values peaceful, satisfying interactions at work where the customer is always right.
Her Interview
Ten minutes with Kelsey
01What do you attribute your success to?
My hard work and determination, as I'm teaching my kids the value of work and perseverance in the automotive field.
02What’s the best career advice you’ve ever received?
The advice that my smile and positive demeanor can light up a room, combined with being strict about greeting customers warmly within the first 30 seconds, because you never know if it's someone's last day.
03What advice would you give to young women entering your industry?
Do not stop and don't quit, because anything that's broken can be fixed.
04What are the biggest challenges or opportunities in your field right now?
Challenges include balancing unexpected family responsibilities like caring for a new grandbaby while saving for a vehicle. Opportunities include the ability to leave AutoZone for other roles like at O'Reilly's at any time due to experience.
05What values are most important to you in your work and personal life?
In personal life, my kids and my mom are most important. In work, satisfying and peaceful interactions where the customer's always right, because without customers there would be no work.
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