Kelsie Armstrong
Kelsie Armstrong is the Practice Director for Managed Services at Arraya Solutions, where she has spent the past six years leading the growth and transformation of the company’s managed services portfolio. With more than 12 years of experience in the IT industry, she oversees the full scope of the practice, including service desk operations, patch management, backup solutions, and cloud services. Known for her strategic mindset and hands-on leadership style, Kelsie plays a critical role in delivering scalable, high-impact technology solutions that support organizations of all sizes.
In her role, Kelsie is responsible for building and scaling service offerings end-to-end, from product development and pricing strategy to SLA design, go-to-market execution, and sales enablement. She works cross-functionally with marketing, sales, and technical teams to bring new solutions to market, ensuring they align with client needs and drive measurable business value. Her ability to bridge technical expertise with business strategy allows her to effectively guide both internal teams and customers through evolving IT landscapes.
Kelsie’s career path reflects a unique blend of purpose and innovation. She began her academic journey studying speech therapy at Temple University, where an interest in assistive technology sparked her transition into IT. Starting on a Level 1 Service Desk, she worked her way up into leadership, gaining deep technical and operational insight along the way. Her impact was recently recognized with the 2025 Big Bet Award at her company’s Sales Kick Off for developing a comprehensive managed services bundle designed to support clients from small businesses to enterprise organizations.
• ITIL Certified
• Temple University
• Bachelor's Degree in Speech Therapy
• Big Bet Award
• Araya Solutions Sales Kickoff
• January 2026
• Local Volunteer Fire Company Funding Initiatives
What do you attribute your success to?
I've just always been flexible and able to work around situations. I don't like to make anybody wait - I'm a very impatient person myself, and when I'm asking for a roofer to come look at my roof and fix a leak, I want that help as soon as possible. So I think I've been successful because I'm detail-oriented, I'm quick to respond, and I'm quick to provide a solution. I'll never just leave the customer in the dark. I like to hear customers out, understand what's going on, understand what their pain points are, and then bring them the solution that I feel will best fit them, regardless of how much money it makes me, because I really don't care about that. I want to make sure that we are helping our customers and meet them where they are today, not feeling like they have to completely rework their models, just kind of introduce a solution or a new technology based off of what their current pain points are.
What’s the best career advice you’ve ever received?
Don’t wait until you feel 100% ready... take the opportunity and figure it out, challenge yourself, and you will grow! Growth comes from stepping outside your comfort zone.
What advice would you give to young women entering your industry?
Stay curious and keep building your technical skills! IT evolves fast, so continuous learning is key. Don’t hesitate to ask questions or speak up, even in technical conversations. Find mentors and a support network, get out to local tech events, and look for hands-on experience wherever you can. Most importantly, trust your abilities and don’t let being underrepresented make you second-guess your place in the room.
What are the biggest challenges or opportunities in your field right now?
One of the biggest challenges is keeping up with how fast technology is evolving, especially around cybersecurity and AI. At the same time, that creates huge opportunities!! There is strong demand for skilled sales professionals, and plenty of room to grow and specialize in areas like outsourcing, automation, and AI.
What values are most important to you in your work and personal life?
Integrity, accountability, and continuous growth are most important to me. I value being someone others can rely on, always learning and improving, and maintaining a healthy balance between work and personal life.
Locations
Arraya Solutions
Philadelphia, PA