Her Story
About Kim
Kim Jonas is an accomplished executive leader specializing in quality, compliance, and healthcare operations, with more than 20 years of experience supporting individuals with behavioral health, substance use disorder (SUD), and intellectual and developmental disabilities (I/DD). She currently serves as Chief Quality & Compliance Officer at Phoenix Counseling Center, where she leads initiatives focused on regulatory compliance, quality improvement, accreditation, and operational excellence. Her career has been driven by a commitment to improving the systems and services that support vulnerable populations.
Throughout her professional journey, Kim has held leadership positions across special education, autism services, I/DD programs, and behavioral healthcare. Her experience includes serving as Director of Quality Management & Training at UMAR Services, Inc., Regional Manager with the Autism Society of North Carolina, and Transition Specialist/Quality Assurance professional with Westside Regional Center in California. Across these roles, she has developed expertise in building effective quality frameworks, supporting teams through complex regulations, and ensuring individuals receive person-centered services and community-based support.
Kim earned her Bachelor’s Degree in Special Education and Teaching from the University of North Carolina at Charlotte, with a focus on adapted curriculum and autism. She specializes in quality management, CARF accreditation, compliance oversight, training, and continuous improvement strategies. Guided by a strong sense of mission, empathy, and faith, Kim believes that quality and compliance should extend beyond meeting standards—they should create meaningful improvements in the lives of the people and communities served.
Her Interview
Ten minutes with Kim
01What do you attribute your success to?
I attribute my success to a deep internal drive, a genuine desire to help others, and staying connected to my purpose. I remain mission-focused in everything I do, always remembering the “why” behind my work and allowing that purpose to guide my decisions and actions. My faith in God is also a strong foundation in my life, providing me with strength, perspective, and a commitment to serve others with compassion and dedication. By staying focused on the mission and keeping my values at the forefront, I continue to move forward with intention and impact.
02What values are most important to you in your work and personal life?
The values that are most important to me in both my work and personal life are empathy, understanding, active listening, helping others, and respect. I believe that meaningful connections begin with taking the time to understand people’s experiences, perspectives, and needs. By listening with compassion and approaching every interaction with respect, I strive to create an environment where others feel valued, supported, and heard. Helping others is at the heart of what I do, and these values guide the way I serve, lead, and build relationships.
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