Her Story
About Kim
My career in business process outsourcing began in the early 2000s when the industry was just getting started, and I've utilized it through every role I've been in, all the way up to owning my own companies today. The relationships I made working with outsourced groups in different countries around the world gave me the contacts and resources that allowed me to start my own businesses. I currently oversee two companies: Axel Title Research, an onshore company that handles title abstracting, and Intimind Business Process Solutions, an offshore company with two production centers in Bangalore, India, with the capacity of 400 seats for up to 800 people. One of my most notable achievements was working at Fannie Mae as the Director of Escalations during the mortgage crisis, where I got to work with the Office of the President of the United States and Congress to help resolve mortgage issues across the country, mostly helping veterans and people that had escalated complaints about the mortgage industry to their congresspeople or to the Office of the President. I'm also involved in growing a networking group called Frisco Legacy, part of a company called Boomerang that's out of the Netherlands and growing in the U.S. as a competitor to BNI, and I serve as the consultant here in the U.S. for that organization.
Her Interview
Ten minutes with Kim
01What do you attribute your success to?
I attribute my success 100% to my dad. I was [AGE] when he passed away at [AGE], and he gave me a work ethic that was beyond any. He used to take me into the office with him - my mom was a stay-at-home mom, but I chose to go into the office with my dad. Back in the day you could, so he gave me that foundation. I started working when I was honestly [AGE], learning the business and understanding real estate tax service. I started getting paid, and when I was [AGE], I worked under my grandma's social security number and worked from home. Then I parlayed that into my career. The basis for everything was 100% based on my dad.
02What advice would you give to young women entering your industry?
Follow your heart. Do what feels right. Don't listen to what people are trying to tell you to do - do what feels right to you. I've lived my whole life probably a little different than most. I've kind of gone my own way, and you know, you listen to everybody, you take the advice, but in the long run, you do what's best for you. I think that's the best advice I could give them.
03What are the biggest challenges or opportunities in your field right now?
The biggest challenges are that there aren't many women that do this, and there are not very many folks who can really talk to it, much less women. My biggest challenge is that I'm here in the U.S. and most of my team is in Bangalore, India. So trying to navigate that, and being a woman in a field where you don't find many women, those are my main challenges.
04What values are most important to you in your work and personal life?
Integrity is the most important thing to me. Especially when you're working in a business that works with offshore companies, there's a lot of deceitful people out there that don't treat people right, don't pay people what they should be paid, and try to take all the money for themselves. That happens a lot in business process outsourcing, where the guy who owns the company becomes a multi-billionaire and pays his folks a dollar an hour while he sits back and makes a ton of money - that's horrible. When I set out to do this, I wanted to make sure that I'm giving back to the people. I'm not ever going to be a billionaire, don't want to be a billionaire. I make sure that we're taking care of the people, we're doing the things that we should be doing, and that we're giving opportunity to folks that might not have got it. One of my biggest things is working with these folks and making sure they get what they should be getting, and giving more than I'm taking.
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