Kimberly Fleming

Kimberly Fleming has worked in the banking industry for 15 years, with her current employer for nearly that entire time. In her role since March, she oversees reviews of military customer accounts to confirm correct benefits are applied across credit cards, auto loans, investment accounts, and other products. She previously spent a year and a half handling escalations for the executive office, managing complaints from sources such as the CFPB and Better Business Bureau. Her career path began in collections, moved through retail credit card customer service and escalations, foreclosure processes, eight years in mortgage including applications, processing, and refinances, and commercial banking before transitioning to operations. Fleming's main areas of expertise are customer service and escalations, where she ensures both external customers and internal partners receive support. She participates in her employer's mentor-mentee program annually and provides resume assistance to colleagues. She attributes her professional success to her children, who motivate her to persist through challenges. Fleming advises young women entering banking to raise their hand for help when needed and to keep moving forward. She is proud of her selection for a virtual panel on women's health and work-life balance, and she aims to advance into formal mentorship and leadership roles within employee networks.