Her Story
About Kimberly
Kimberly Hannemann has built her entire career in the technology industry since 1988. She currently serves as Chief Customer Officer and works as a fractional consultant in post-sales customer engagement functions, including customer success, account management, professional services, and customer support. In her most recent full-time role at Bottom Line Technologies, a FinTech company in the business-to-business digital payments space, she established the Chief Customer Officer position, restructured fragmented customer-facing organizations across seven product business units, and recovered approximately $34 million in unrealized revenue within 18 months. She holds a bachelor's degree in business management, completed an executive training program at Babson College, and pursued online coursework in payments, regulations, compliance, and accounts payable. Hannemann is highly analytical and data-driven, customer-centric, and emphasizes collaboration, building trusted partnerships, and checking ego at the door. She values kindness, respect, servant leadership, and working with and for colleagues. Outside of work, she volunteers with the Portsmouth charity Gather, donating money and time to food drives addressing food insecurities.
Her Interview
Ten minutes with Kimberly
01What do you attribute your success to?
I am highly analytical and very data-driven. I make decisions in the face of ambiguity but back recommendations with information and data. I am very customer-centric, considering how decisions impact customers. Collaboration and building trusted partnerships with colleagues, employees, and customers is key. Checking ego at the door enables receiving information and deepening understanding, which is especially important in an industry with more men in leadership.
02What’s the best career advice you’ve ever received?
Feedback is a gift, whether constructive or stylistic adjustments. It takes courage for a colleague to give feedback, so expect that they care enough to do so. Receive difficult feedback with grace. I have imparted this to my teams and worked with HR to include 360-degree feedback in performance management processes.
03What advice would you give to young women entering your industry?
Approach your role by identifying skills you bring that are highly valuable and put them to good use. Be honest about skill deficiencies and seek to gain those skills or surround yourself with people who have them. Understand the culture of the organization.
04What are the biggest challenges or opportunities in your field right now?
Sourcing clients while delivering for clients is quite challenging in a fractional role. Finding the balance in day-to-day activities can be a bit challenging, and I have been working on compartmentalizing my time with clients.
05What values are most important to you in your work and personal life?
Kindness and respect. Working with and for each other, recognizing that hierarchy is important but leadership is a privilege because a group of colleagues needs it. Building relationships up, down, and across the organization carries the day in challenging times and sets the tone for collaboration.
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