Kimberly Ko

Kimberly Ko serves as Client Success Manager at KBKG, managing a portfolio of more than 500 renewal clients. Her work centers on proactive communication, relationship management, client support, renewals, retention, and identifying opportunities for additional services that benefit clients. She collaborates closely with internal teams and the new business development team to deliver ongoing value. Ko began her career in accounting and finance, spending seven years in that area after studying business marketing. This experience built a strong foundation in business operations, organizations, financial administration, and cross-functional collaborations. She transitioned into client-facing work, accumulating eight years of client relations experience, and takes pride in rebranding herself from an accountant to a Client Success Manager. In addition to her core duties, Ko leads her company's events committee to foster internal collaboration and engagement. She also mentors the sales development team on client retention and relationship building processes. Outside of work, she serves with her church by meal prepping for the homeless in LA and participates in a women's group connected to her church.