Kimberly Lang
Kimberly Lang is an accomplished customer service professional with a strong foundation in leadership, operations, and client support. Currently serving as a Customer Service Supervisor at Advance Technology Call Center, she oversees daily operations, guides team performance, and ensures exceptional service delivery for customers across the Shreveport–Bossier City area. Known for her reliability and calm, solutions-focused approach, Kimberly brings a deep understanding of customer needs and frontline service excellence to her role.
Before joining the call center industry, Kimberly built her career in retail management, serving as a Business Manager at Dollar General. Her experience also includes working as a Customer Service Representative with YoungWilliams, where she strengthened her skills in communication, data entry, and problem-solving. These roles helped shape her reputation as a steady, skilled, and people-centered professional who thrives in fast-paced, customer-facing environments.
Kimberly holds an Associate’s degree in Business Management from Southern University at Shreveport, where she developed the academic and professional foundation that continues to drive her success. With a commitment to leadership, service, and continuous improvement, she remains dedicated to making a positive impact in every organization she serves.
• Business Management
• Southern University at Shreveport- Associate's
• Bussinees Mangement certicate
What do you attribute your success to?
I attribute my success to my persistence, hard work, and love for what I do in the customer service field, as well as my dedication to advancing my education with a Bachelor’s degree in Business Management.
What’s the best career advice you’ve ever received?
The best career advice I’ve ever received is to work in an environment you love.
What are the biggest challenges or opportunities in your field right now?
The biggest challenge and opportunity in my field right now is consistently meeting performance metrics while maintaining high-quality customer service.
What values are most important to you in your work and personal life?
The values most important to me in both my work and personal life are being an active member of my church and giving back to my community.