Koren Stucki

A visionary Customer Experience and Analytics expert, they stand at the forefront of transforming how businesses connect with their customers across B2C, B2B, and B2B2C channels. Their remarkable journey includes spearheading Customer Experience initiatives, Strategic Consulting, and Product Marketing, culminating in extraordinary business outcomes.

As a key architect of success, they played an instrumental role in Clarabridge's meteoric rise to a $1.125 billion valuation before its acquisition by Qualtrics in October 2021. Their strategic leadership continued to deliver impressive results post-acquisition, driving an exceptional 90% growth in Clarabridge product sales within the first year while expanding Qualtrics' premier customer base into comprehensive omnichannel programs.

With over two decades of expertise, they have masterfully crafted and implemented Customer Experience and Voice of the Customer & Employee programs across both Fortune 100 corporations and dynamic startups. Their consulting prowess has guided global enterprises across diverse sectors, from healthcare and financial services to retail, automotive, and beyond.

Their distinguished career is marked by several notable achievements:
• Serving as a trusted strategic advisor to C-suite executives, providing crucial guidance on customer experience excellence
• Pioneering growth in emerging technology sectors
• Demonstrating exceptional leadership in managing high-performing teams within complex organizational structures
• Successfully steering major customer experience and digital transformation initiatives in Fortune 100 and 500 companies
• Building innovative Contact Center-led Omnichannel CX Programs
• Delivering sophisticated technical solutions while maintaining a customer-first approach
• Collaborating with Industry Analysts to shape the future of mobile, customer analytics, and experience markets

A recognized thought leader in the industry, they regularly share their expertise through conference presentations, webinars, whitepapers, eBooks, and thought-provoking articles, contributing to the evolution of customer experience practices.