Kristen Massa
Kristen M. is a dedicated Patient Care Coordinator and Office Manager at Hear Again America, where she oversees the operations of a high-volume hearing clinic, ensuring efficiency and exceptional patient care. With expertise in staff coordination, scheduling, insurance verification, billing, and workflow optimization, Kristen collaborates closely with clinical teams and supports community outreach initiatives to enhance hearing health awareness. Her professional approach blends innovative problem-solving with a keen entrepreneurial spirit, allowing her to identify unique pathways for success and meaningful support for those around her.
Before joining Hear Again America, Kristen gained extensive experience in management and customer service roles, including serving as a Sales Manager at DSW Designer Shoe Warehouse and owning her own businesses. She also contributes her skills as an Executive Assistant and Mentor at Everbrook Counseling, LLC, and volunteers with Imerman Angels, supporting cancer patients through guidance and encouragement.
Her career is marked by a consistent focus on leadership, interpersonal skills, and mentoring, reflecting her commitment to both professional excellence and community impact.
• Insurance Producer
• Life & Health Insurance Licenses
• Rutgers Business School- B.S.
What do you attribute your success to?
I attribute my success to never giving up, especially as a brain cancer survivor since 2018, and my passion for helping others with their various health needs.
What’s the best career advice you’ve ever received?
The best career advice I’ve ever received is simply to keep going, no matter the obstacles.
What advice would you give to young women entering your industry?
My advice to young women entering this industry is to surround yourself with positive people who uplift and support you.
What values are most important to you in your work and personal life?
The values most important to me in my work and personal life are perseverance, never giving up, and making time for my passions like music, cooking, drawing, and helping others.