Her Story
About Kristin
Kristin Sullivan is a Customer Management Analyst at Cortina Foods (formerly National Cortina), where she supports end-to-end order entry, invoicing, and customer account coordination. In her current role, she serves as the primary liaison for key accounts, including Aldi, Nestle, General Mills & Lidestri Foods, managing olive oil product lines such as pure, extra virgin, and organic varieties. She also helps ensure smooth communication and operational alignment between internal teams and external partners, including One Frozen, supporting efficient supply chain and distribution processes within a National Food Trade network. Kristin’s professional background spans hospitality, telecommunications, manufacturing, and logistics. She began her career in the hotel industry, advancing from front desk roles to accounting manager, where she oversaw financial operations and worked directly with senior leadership. She later transitioned into manufacturing with Micro Instrument Corp, supporting order entry, billing, and account setup for Aerospace and Military Defense-related clients. She then moved into logistics with One Frozen as a Supply Coordinator, managing inventory, warehouse operations, and order coordination before transferring into her current role at Cortina Foods after relocating out of state. Across her career, Kristin has developed strong expertise in order processing, invoicing, customer relationship management, and supply coordination. Her background in psychology coursework has also contributed to her ability to understand team dynamics and support effective communication across departments. She is recognized for her adaptability, willingness to take on new challenges, and commitment to operational accuracy, and she continues to build her career within the logistics and supply chain field with a focus on growth and expanded responsibility.
Her Interview
Ten minutes with Kristin
01What do you attribute your success to?
I attribute my success to not being afraid to dive in and taking on projects that I'm not quite familiar with, but being willing to learn. I've always had the mindset that if someone else can do it, I can do it as well, and I have ran with that throughout the span of my career. When something seems complicated, I remind myself there has to be a way for this to be accomplished. I attribute my ability to adapt in any environment to past experiences and being willing to take chances.
02What’s the best career advice you’ve ever received?
The best career advice I ever received came from my first hotel manager when I was getting into the business. He looked at me and said that a few months earlier, he wouldn't have hired me because he would have thought I could have done better than working at that lower-end hotel. But with the direction they were going after being bought by new owners, he felt I would be a good fit to assist them in achieving their set goals. He really nurtured me during my time there and was very supportive, willing to teach me anything I wanted to learn. That experience taught me the value of having someone believe in your potential and invest in your growth.
03What advice would you give to young women entering your industry?
I would say it is absolutely possible, but know that the field is very busy with a lot happening all at the same time. Don't be discouraged. When something seems complicated, remember that someone has already done this at some point, so there has to be a way for it to be accomplished. I would encourage you wholeheartedly to take risk. In my company, we're transporting goods from Spain, dealing with containers, vessels, warehouses, transporting, trucking, and now tariffs. We deal with frozen foods that are temperature regulated, cookie doughs and breads with strict expirations, ingredients, and allergens - all happening at the same time. I would encourage them to stick with it and let them know it can be done. They can do it.
04What are the biggest challenges or opportunities in your field right now?
One of the biggest challenges we're facing right now is dealing with tariffs, which has definitely thrown a curveball for our industry in particular. Although difficult to navigate, with strategic planning and loads or organization, we have been able to develop internal processes that have allowed us to take on this new task. Beyond that, the logistics field involves so many moving parts all happening at the same time, which makes it a very complex business to be in. It requires a large team all working together to achieve one goal....or in some cases, several goals at one time.
05What values are most important to you in your work and personal life?
What's most important to me is working in a positive and uplifting environment. I am consistently impressed with the management team at Cortina Foods - they are always positive, encouraging and available when needed. It's been a joy to be with them. They have built and continue to grow an amazing team. Having that kind of supportive atmosphere where I can learn and grow is incredibly valuable to me. I also value being part of a team that believes in me and invests in my future development. They have a vision for me which reminds me that I am seen and not just a number.
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