Kyana Y. Ramos
Kyana Ramos is an experienced retail leader with a strong background in visual merchandising, team leadership, and customer experience. Currently serving as a Store Manager at H&M in San Francisco, Kyana oversees day-to-day operations while driving sales, building high-performing teams, and ensuring the brand’s values are reflected in every customer interaction. Her journey with H&M began in 2020 as a Visual Merchandiser, and through dedication and talent, she quickly progressed to Department Manager and then Store Manager in just five years.
Prior to H&M, Kyana served as an Assistant Merchandising Manager at Old Navy, where she honed her skills in product placement, inventory planning, and trend forecasting. With an Associate of Arts in Fine/Studio Arts from Salt Lake Community College, Kyana brings a creative eye and an artistic approach to retail management, blending aesthetics with strategy. Her leadership style is rooted in collaboration, inclusivity, and developing the potential in others—making her not just a manager, but a mentor.
What do you attribute your success to?
I attribute my success to the unwavering support of my family and the dedication I’ve put into building my career step by step.
What’s the best career advice you’ve ever received?
The best career advice I’ve ever received is to always be ready to learn, believe in yourself, and never let anyone tell you that you can’t—because you absolutely can.
What advice would you give to young women entering your industry?
Always be ready to learn and believe in yourself—confidence and a willingness to grow are key to thriving in this industry.
What are the biggest challenges or opportunities in your field right now?
One of the biggest challenges—and opportunities—in retail right now is adapting to an evolving industry shaped by a new era and a new generation of trends, technology, and customer expectations.
What values are most important to you in your work and personal life?
The values most important to me in work and life come from my dad—his strength, dedication, and love as a single parent have motivated me to work hard, stay grounded, and lead with heart.