Kylie McFerrin

I’m a content designer and UX writer specializing in clarity, accessibility, and trust for complex digital systems. I design user-centered content that helps people understand, navigate, and make confident decisions - particularly in healthcare, trust-and-safety, and community-focused products.

I bring a strong UX design foundation to my work, partnering closely with designers, researchers, and stakeholders to shape system messaging, microcopy, and content strategy informed by research, usability testing, and accessibility standards. My experience includes content governance at scale, onboarding and activation flows, and designing plain-language content for high-stakes user moments.

Before focusing on UX writing and content design, I spent years as a professional writer and ghostwriter under NDA. That background sharpened my ability to preserve voice, manage ambiguity, handle sensitive information with discretion, and maintain rigorous editorial standards - skills that translate directly to high-trust product environments. I’m particularly interested in work where content clarity directly impacts well-being, safety, and responsible system design. I value thoughtful collaboration, practical decision-making, and content that earns user trust over time.