Kylie Hehir
Kylie Hehir is a strategic operations leader in the health and consumer technology space, known for driving innovation and operational excellence at the intersection of fitness, technology, and service delivery. As a Senior Manager of Strategic Operations & New Programs at Peloton, Kylie has led transformative initiatives that improve customer experience, streamline repair services, and introduce scalable self-service solutions. With a Lean Six Sigma Green Belt and a decade of experience, she specializes in optimizing KPIs, developing digital tools, and aligning cross-functional teams to deliver measurable impact.
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Throughout her career at Peloton, Kylie has successfully launched new revenue streams through serviceable parts programs, enhanced field operations in partnership with 3PL providers, and pioneered KPI dashboards that empower real-time performance insights. Her leadership is marked by data-driven decision-making, deep empathy for both team members and Members, and a relentless focus on continuous improvement. Whether it’s boosting SLA performance, cutting warranty costs, or scaling service teams from the ground up, Kylie brings vision, structure, and results to every challenge she takes on.
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Kylie holds a Bachelor of Arts in Kinesiology and Psychology from DePauw University, where she also competed as a varsity basketball player. She remains passionate about creating innovative solutions that empower people, improve processes, and drive sustained growth. Known for her calm leadership and sharp operational instincts, Kylie continues to shape the future of connected fitness by turning complexity into clarity—and strategy into action.
• Lean Six Sigma Green Belt Certification
• DePauw University- B.A.
• Kappa Alpha Theta Alumni
What do you attribute your success to?
A lot of who I am today stems from how I was raised and the freedom my parents gave me to explore and learn through experience. Growing up, I was involved in sports year-round, which taught me how to be resilient, how to manage my time, and how to navigate competing priorities. Between school, athletics, and the many clubs and philanthropic activities I was part of, I had a full plate early on, and I learned how to carry it. Of course, I stumbled (a lot), but I also found success. Through both, my parents were a steady presence, not solving things for me, but guiding me through them. Those highs and lows gave me the confidence to leave home and build a life in a brand-new city, where I knew no one. That same spirit of curiosity and self-growth followed me into college, where I leaned into new interests, built meaningful relationships, and really started to understand what made me tick. That foundation, a mix of discipline, exploration, and people-first perspective, is what led me to a career in operations and still shapes how I show up today.
What’s the best career advice you’ve ever received?
Be willing to fail and fail fast. It’s how you learn, adapt, and ultimately grow. At the end of the day, you are your own LLC. Your name, your work, your values, that’s your brand. Staying rooted in who you are helps you show up with integrity, even while navigating the needs of your company or team. That kind of alignment doesn’t just build trust with others, it makes the work feel more meaningful, too.
What advice would you give to young women entering your industry?
Lead with kindness, always. Build genuine relationships, not just for networking, but because the people you surround yourself with will shape your experience more than any job title ever will. Be willing to fail, and more importantly, be willing to learn from those failures. If someone tries to tell you you’re not good enough, prove them wrong with consistency, curiosity, and the quiet confidence that you are enough. This field needs more women who are bold, grounded, and willing to bring their full selves to the role.
What are the biggest challenges or opportunities in your field right now?
One of the biggest opportunities in my field right now is reimagining how we deliver personalized, tech-driven fitness experiences at scale—and as a mover and shaker who thrives on innovation, I’m constantly looking for bold ways to streamline operations while launching programs that truly disrupt the status quo.
What values are most important to you in your work and personal life?
Kindness and trust are the values I come back to, over and over, both in work and in life. Without them, it’s hard to grow anything meaningful, whether that’s a business, a team, or even a relationship. I’ve always believed that people don’t leave jobs or partnerships because of the work itself, they leave because of the people. You can have a role that’s demanding or a season that tests you, but if you’re surrounded by people who have your back, who cheer for your wins and help carry the weight when things get heavy, that makes all the difference. For me, creating that kind of environment matters. I strive to lead with empathy, to build trust through consistency, and to always make room for kindness, even when things get chaotic. Those are the foundations I stand on, and they’ve shaped not just how I show up professionally, but how I move through the world personally, too.