La Donna Williams

I've been in my field for almost 40 years, with the last 2 years in my current position as an account manager at Goosehead. Along the way, I've been in medical insurance, then left to do content moderation for about 4 years, but I came back to insurance when I got married and bought a house. The house buying process and insurance and escrow was intriguing to me, and I wanted to learn more. In my learning more, I realized how many people didn't know about the ins and outs of insurance and escrow, so I wanted to help people. I started at USAA as an insurance advocate, stayed there for 2 years, and now I'm with Goosehead helping people secure their properties and belongings, understand how the money flows and the process works, and keeping their valuables protected. My key responsibilities include working with underwriters to get policies reinstated, policy management, payments, billing, and overall policy security. I'm a hands-on learner and hands-on worker, and I've put in the time. I have 20 years of customer service experience, being a member advocate, so honing in on insurance made me twice as good because not only am I service-minded, but now I have an opportunity to help.