Lainey Fallon

I work as a Senior Strategic Account Executive with the most prestigious, most sought-after accounts in the world when it comes to captivating their customers. That's in a lot of different ways, whether they're using data to interact with their customers more effectively, or communications such as SMS or voice. We're now exploring the world of AI and having agentic conversations with customers, making sure that customers don't feel like they're thrown into a pool but are more interacted with on a personalized level, which is going to be really challenging in the New Age. A lot of what I do is working closely with customers to make sure they have the right data to have the right conversations to ultimately create lifelong customers. My entire profession has been working closely with my champions across all different types of businesses to help empower them to make really strong business decisions, help them get promoted, help them get recognized, and help them feel good about the work that they're doing across the organization. I've been in this field since 2013, and I love my job.