Lamika Alvarez
Lamika Alvarez is a dedicated Customer Loyalty Group (CLG) Representative at AT&T, where she has served since 2019. With more than six years in this role, she specializes in customer loyalty and retention, leveraging her strong communication and analytical abilities to strengthen customer relationships and deliver solutions that enhance the overall customer experience. Her commitment to service excellence and her ability to navigate complex customer needs have made her a trusted resource within the organization.
Before joining AT&T, Lamika built a strong academic foundation that supports her professional success. She holds both a Master of Education in Educational/Instructional Technology and a Bachelor of Arts in Liberal Arts and Sciences from the University of Arkansas at Little Rock. Her educational background has equipped her with advanced skills in problem-solving, presentation, and instructional communication—competencies that greatly enhance her ability to guide and engage customers effectively.
Based in North Little Rock, Arkansas, Lamika continues to apply her expertise in customer experience and service delivery to support AT&T’s mission of providing exceptional care to customers across North America. Known for her professionalism, reliability, and passion for helping others, she remains committed to fostering positive interactions and driving meaningful results within her role.
• University of Arkansas at Little Rock
University of Arkansas at Little Rock
Master of Education
• University of Arkansas at Little Rock
University of Arkansas at Little Rock
Bachelor of Arts
What do you attribute your success to?
I am a dedicated Customer Loyalty Group (CLG) Representative at AT&T, where I have proudly served since 2019. With more than six years in this role, I focus on customer loyalty and retention, using my communication skills, problem-solving abilities, and commitment to service to strengthen customer relationships every day. I take pride in creating positive experiences, resolving complex issues, and ensuring that every customer feels valued and supported.
My professional work is grounded in a strong academic foundation. I earned both my Master of Education in Educational/Instructional Technology and my Bachelor of Arts in Liberal Arts and Sciences from the University of Arkansas at Little Rock. These studies helped me develop essential skills in communication, presentation, and critical thinking—all of which support the work I do today and the impact I strive to make with each interaction.
When I reflect on my success, I attribute it first to the Lord and to my mother. My mom has always encouraged me, pushed me to grow, and modeled strength, grace, and resilience. She is my Shero, and her influence continues to inspire me in both my personal and professional life. Rooted in faith, family, and a passion for helping others, I remain committed to excellence and to making a meaningful difference in my role at AT&T.
What advice would you give to young women entering your industry?
If I could offer one piece of advice to young women entering this industry, it would be to always follow your heart. There will be ups and downs, and some moments may feel overwhelming, but don’t allow challenges to hinder you or stop your progress. Even when it looks like you’re defeated, remember to look to the Healer and ground yourself in the Serenity Prayer.
There will be times when you feel like quitting, but don’t give up—you are stronger than you think. Keep moving forward, trust your journey, and believe in your ability to rise above any obstacle. You’ve got this.