Lanesha Schultz, Lead Product Owner on Influential Women
Verified Member

Influential Woman · Information Technology

Lanesha Schultz

Lead Product Owner, PNC Bank

Dallas, TX 75234

2Awards received

Certifications · Degrees · Memberships

Degree University of North Texas - BS Cert ITIL Foundation Certification Cert Product Management: Building a Product Strategy Cert Organizational Culture Cert Organization Communication Member Sigma Gamma Rho Sorority Inc. Member DFW Knowledge Management Community of Practice

Her Story

About Lanesha

Lanesha Schultz is a senior product leader based in the Dallas–Fort Worth Metroplex with over 13 years of experience in technology, IT Service Management, and digital transformation. She currently serves as a Lead Product Owner at PNC Bank, where she drives ServiceNow-enabled product strategy, partners closely with executive leadership, and leads cross-functional teams focused on improving employee experience and enterprise service delivery. Her work centers on aligning business needs with scalable digital solutions, with a strong emphasis on AI-enabled product strategy, knowledge management, and operational efficiency.

Her career began in 2013 at IBM as a help desk specialist, despite holding a Bachelor of Science in Fashion Merchandising and Marketing from the University of North Texas. She progressed through increasingly senior roles at Caliber Home Loans, where she advanced from IT support into leadership, building training programs, introducing knowledge management practices, and helping implement ServiceNow across the organization. This experience ultimately led her into product management, where she transitioned into formal product ownership and Agile leadership, shaping enterprise-wide technology initiatives.

Lanesha went on to serve in senior technical product management roles at KPMG and Nike, where she contributed to large-scale digital transformation efforts, including CMDB modernization, AI pilot programs, and enterprise service improvements. At Nike, her work on service management transformation earned her recognition through an IT Service Management award. Known for her strengths in strategy, optimism, and team enablement, she brings a leadership style grounded in continuous learning, collaboration, and developing high-performing teams that deliver measurable business outcomes.

Her Interview

Ten minutes with Lanesha

01What do you attribute your success to?

I attribute my success to being given opportunities and learning as I go, partnering with really good people who have been able to teach me along the way. I’ve treated these opportunities to learn like a huge internship. I really give credit to my time between IBM and when I started at Caliber - I became friends with some developers and architects, and they really sat down when we had downtime in the beginning and taught me a lot about ServiceNow. They had me go on to ServiceNow University and do some trainings. Even though my background is not in tech but in fashion merchandising and marketing, I just happened to land in tech, loved it, and I've been learning ever since. I'm a living, breathing example that you don't necessarily have to have a degree in computer science or engineering - obviously that's great if you can, but in my case, I was just lucky to be given the opportunity to take on some of these roles. I'm big on networking and online training, self-paced training. I also love sharing my non-traditional journey because I feel like it motivates people to realize that if I can do this, they can too.

02What’s the best career advice you’ve ever received?

One of the best career advice pieces I’ve received is that every phase of your career is a stepping stone to the next. No role, experience, or challenge is wasted if you take the time to learn from it. Each position teaches valuable lessons whether it’s technical skills, leadership, communication, or problem-solving which may later become useful in unexpected ways.

03What advice would you give to young women entering your industry?

I love sharing my story because I think it's important to call out that you can have a successful career in any field you choose as long as you stay the course and remain willing to put in consistent hard work. My background and degree is in fashion merchandising and marketing, not in tech, and I like to share that with people because I feel like it can motivate them. When I was at KPMG, I was part of the Mentoring program and had a couple of mentees that wanted to get into product management but didn’t come from a Technical background. Since I also didn’t take the traditional route with obtaining a degree or certification in Computer Science, Engineering or any Technical field but still landed in the Tech industry I feel like it encourages people to be like, well, if she can do this, I can too, regardless of my background. Taking advantage of online training courses, joining community of practices and attending networking events are also very valuable with not only entering a new industry but also staying educated and engaged as Tech is an ever evolving industry. I also think it's important to share when I started out working in the Tech industry there were not very many young, African American women, especially when I began moving into more senior and leadership roles. When you layer those three things on, along with my journey of how I got into this field it presented challenges which I considered as opportunities to learn and grow so I hope to encourage any young person, especially young ladies and women of color by sharing my experience, the many challenges I faced and more importantly the steps I took to not only overcome but continue to progress, improve and grow to be given the opportunities I’ve earned and received today.

04What are the biggest challenges or opportunities in your field right now?

As a professional in Product Management, one of the biggest opportunities in today’s technology industry is leveraging the rapid growth of Artificial Intelligence to create smarter, more efficient, and more personalized customer experiences. AI is transforming the way products are developed, analyzed, and delivered, allowing Product Managers to make faster data-driven decisions and improve innovation at scale. At the same time, the industry faces challenges around keeping pace with constantly evolving technology, balancing automation with human-centered design, managing ethical concerns around AI, and ensuring teams continuously adapt their skills. Success in Product Management today requires agility, strategic thinking, cross-functional leadership, and a strong understanding of how emerging technologies can drive both business value and customer impact.

05What values are most important to you in your work and personal life?

In my work life, I really value the opportunity to mentor people and share my journey, because I feel like my path is not the predictable journey, especially in tech. I love being able to guide people, whether through formal mentoring like I did at KPMG, or just by sharing my story of how I got into this industry. I think it's super important to empower upcoming leaders, especially young women and women of color, by showing them what's possible. I'm also big on networking and continuous learning and will always tell people these are both so important and in my opinion the keys to building a successful career. In my personal life, when I'm not working, I'm busy and active with my kids. I have 3 children - my oldest son is in college, my youngest son is an upcoming senior who plays football, basketball, and runs track and my daughter is going into 6th grade and plays volleyball and track. My weekends and when in season, some weekdays, are normally spent at football games, basketball and volleyball games and tournaments and track meets. It can be tiring but I love seeing my kids doing something they enjoy and watching them learn the discipline and hard work it takes to accomplish whatever goals they set for themselves. I’ve taught my children the importance of setting goals and intentions and it’s great to see them learning & succeeding in their own lives. When I'm not doing something with my kids, I enjoy reading in my free time, doing meditation, Pilates, and more recently juicing and learning more about holistic medicine and healing techniques - just anything to keep me mentally & physically on track.

Join Influential Women and start making an impact. Register now.