LaRinda E. Jackson

Senior Risk Control Analyst at CNA Insurance | Independent Travel Agent at Grateful Travels
CNA Insurance
Plano, TX 75024

LaRinda Jackson (She/Her) is a strategic change leader, process optimization expert, and M365 Copilot advocate with more than eight years of experience in the insurance industry. Based in Lavon, Texas, she currently serves as a Senior Risk Control Analyst at CNA Insurance, supporting initiatives across healthcare risk control, cyberspace, and small business insurance. In this role, LaRinda partners with VPs, directors, consultants, and cross‑functional teams to identify and mitigate risks, streamline workflows, and enhance operational efficiency. She leverages data‑driven insights to guide decision‑making, strengthen compliance, and elevate organizational performance—all while fostering trusted, collaborative relationships across the enterprise.


LaRinda’s professional journey reflects resilience, adaptability, and a commitment to excellence. After spending 13 years in accounting at KPMG, an unexpected career transition led her into the insurance sector. Following a period of uncertainty and a brief role with a nonprofit, she joined CNA in an administrative capacity. Despite early skepticism about her advanced skill set, she quickly demonstrated her value by managing budgets, leading projects, and improving processes across multiple business units. Her performance earned her a promotion to Senior Risk Control Analyst, where she continues to drive strategic improvements, mentor colleagues, and contribute to high‑impact initiatives.


She holds a Bachelor of Science in Health Administration from the University of Phoenix, deepening her expertise in healthcare operations and risk management.


Beyond her core role, LaRinda is an active board member within CNA’s employee resource groups—Empowering Black Professionals and Generational Perspectives—where she helps design and deliver programming that strengthens community, fosters inclusion, and supports professional development across the organization.


LaRinda thrives at the intersection of strategy, service, and operational excellence. She approaches every role with curiosity, a systems‑thinking mindset, and a commitment to understanding entire processes not just individual tasks. Her confidence, insight, and passion for optimization enable her to elevate workflows, empower teams, and deliver measurable results.


Deeply committed to mentorship, inclusion, and building meaningful professional relationships, LaRinda continues to champion environments where people, processes, and organizational goals align to create lasting success.

• What Is Generative AI?

• University of Phoenix - BS, Health/Health Care Administration/Management

• 2023 Susan R. Kelly Award Winner

• American Association of Healthcare Administrative Management (AAHAM)

• Junior Achievement

Q

What do you attribute your success to?

I attribute my success to a combination of determination, resilience, and an unwavering sense of purpose. I’ve always been someone who takes initiative, stays in motion, and looks for ways to create impact—whether that’s helping others, building something new, or pursuing a vision that others might consider ambitious.


That drive showed up early in my life. After being inspired by Tyler Perry’s work, I told my mother I could write a play too. A year later, I rented a 500‑seat theater for two nights, debuted my first production—God Answers Prayers—and sold out both shows. Since then, I’ve written, directed, and produced seven inspirational stage plays in Chicago, reaching thousands of people.


More recently, my husband and I relocated to the Dallas area and purchased our first new construction home in Lavon, Texas—an accomplishment that still feels surreal. I’m now focused on bringing my productions to Texas and transforming my scripts into film. My goal is to see my work on platforms like Netflix, Hulu, or network television so it can inspire people on an even larger scale.


Entrepreneurship is also a major part of who I am. Together with my husband, I co‑founded Sealed in Purpose, our notary business. I also run Just Because: Expressions of Love, my personalized greeting card line, and I’m an independent travel agent through my business Grateful Travels. Each venture reflects my commitment to purpose, creativity, and service.


At the core, my success comes from staying true to who I am, trusting the gifts God placed in me, and refusing to let obstacles limit what I know is possible. I lead with love, faith, and a belief that every step forward is an opportunity to elevate others along the way.

Q

What’s the best career advice you’ve ever received?

The best career advice I ever received came from my grandmother, Georgia Penn. She taught me that no matter what role you hold, you should strive to be the best at it. Whether you’re sweeping streets or sitting in a corner office, excellence is a choice and it’s a reflection of your character.


She also taught me the importance of treating everyone with dignity and respect. She would say, “Don’t just sit in your office. Know the cleaning staff, know the janitors, know everyone and let them know you.” Her message was simple: no one is beneath you, and you never know whose path you may cross again or who they may become.


Another lesson she instilled in me was, “Dress for how you want to be addressed.” She believed your presence should speak before you ever say a word. The way you carry yourself your professionalism, your confidence, your presentation sets the tone for how others engage with you.


Because of her, I’ve always made it a point to acknowledge people, build relationships at every level, and carry myself with humility and intention. From a young age, she taught me that whatever job you have, you should be the best they’ve ever seen. That mindset has guided my entire career and continues to shape how I show up in every environment.

Q

What advice would you give to young women entering your industry?

My advice to young women entering the insurance industry—or any traditionally male‑dominated field—is to start by knowing your worth and standing firmly in it. Your skills, perspective, and voice have value, even in rooms where others may not immediately recognize it. The path may not always be linear, and you may encounter doubt or skepticism, but confidence paired with curiosity will take you far.


Ask questions. Seek clarity. Pursue mentorship. And don’t shy away from opportunities that stretch you. Growth often comes from stepping into responsibilities that feel slightly beyond your comfort zone.


Most importantly, remember that you belong in every space your talent, preparation, and character have brought you into. Lead with excellence, stay teachable, and trust that your contributions matter.

Q

What are the biggest challenges or opportunities in your field right now?

The primary challenge I’m navigating right now is working within a leadership structure that struggles with effective people management. I’m not someone who simply accepts the status quo. I’m naturally inclined toward optimizing workflows, identifying gaps, and asking questions to ensure processes make sense end‑to‑end.


Where others may focus solely on task execution, I focus on understanding the full process and the rationale behind it. That approach has allowed me to successfully streamline and enhance multiple procedures within CNA. I’m confident in the value I bring, and I operate with intention and clarity — not ego.


Recently, during a transition to a new business partners, I raised a concern about the differences in support provided to a colleague compared to my own experience in a similar transition. Instead of addressing the substance of my observation, the focus shifted to my tone and the fact that I asked the question. I clarified that the issue wasn’t tone — it was the inconsistency I highlighted.


Despite this, I remain focused and professional. I support five business partners, and four of them consistently express appreciation for my work through positive feedback, recognition, and Achievers nominations. I’m not allowing one challenging environment to overshadow the broader impact of my contributions or the confidence I have in my abilities and purpose.

Q

What values are most important to you in your work and personal life?

One of the most important values in both my work and personal life is hope—not as an abstract idea, but as a commitment to helping people see and step into what’s possible for them. I believe in creating environments where individuals feel seen, supported, and empowered to rise.


Throughout my career, I’ve been intentional about investing in others and opening doors when I can. Early in my journey, while working at the Sheraton Chicago Hotel & Towers, I met a young woman Sheila Bruce, who worked in housekeeping. I saw potential in her that she didn’t yet see in herself. I encouraged her, hired her as my receptionist, and later promoted her into an administrative role. Five years later, she reached out to share that she had become the HR Director at the Sheraton and that our interaction had changed the trajectory of her career.


That experience reinforced what I value most: elevating others, creating opportunities, and leaving people better than I found them. I believe leadership is measured not just by what you achieve, but by how many people grow because you crossed their path. And I’m committed to carrying that forward in every space I enter.

Locations

CNA Insurance

5801 Headquarters Dr, Suite 750A,, Plano, TX 75024

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