Latanya Gaines, Senior Claims Specialist on Influential Women

Influential Woman · Insurance

Latanya Gaines

Senior Claims Specialist, Liberty Mutual Insurance

Plainfield, IL

36Years experience

Certifications · Degrees · Memberships

Degree Associate's degree in business management with focus on accounting and computers from Robert Morris College (1990) Degree Catholic school upbringing Cert WCCLA designation Cert Certified Heart Saver (CPR) Cert Certified medical terminology and signs and symbols Cert Certified evangelist Member CLM (work comp claims legal) Member REACH Ministries Member Girl Scouts Member Church usher and stewardess board

Her Story

About Latanya

I started in banking at Beverly Bank and worked my way up from teller to manager. That led me to insurance where I began as a claims assistant and advanced to medical-only adjuster, telephonic case management, and eventually manager of a performance guarantee claims team at Sedgwick for 25 years. I then moved to Amazon as a risk manager auditing workers' compensation claims before joining Liberty Mutual in a similar role managing claims to resolution.

Her Interview

Ten minutes with Latanya

01What’s the best career advice you’ve ever received?

Remember who you work for - Colossians 3:23-4: 'Whatever you do, work at it with all your heart as working for the Lord, not for human masters.' This keeps me relaxed and focused on serving Christ rather than people.

02What advice would you give to young women entering your industry?

Don't say you're sorry unnecessarily. Get rid of the word 'I'm sorry' when used incorrectly as it diminishes our power as women. Use your voice and don't diminish yourself.

03What values are most important to you in your work and personal life?

Grow my faith in God's Word, obey God's command, achieve spiritual growth, and live out God's great commands (GOAL acronym).

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