Laura Balsamo, ACC, Career Development Coach on Influential Women
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Influential Woman · Career Coaching | Public Transportation

Laura Balsamo, ACC

Career Development Coach, Utah Transit Authority

Salt Lake City, UT 84101

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Certifications · Degrees · Memberships

Degree International Coaching Federation Cert International Coaching Federation (ICF) Associate Certified Coach (ACC) Cert Tilt 365 True Tilt Profile Cert Tilt 365 Growth Agility Tracker Cert Clifton Strengths Coaching Cert Arbinger Outward Mindset Cert Vital Smarts Influencer Cert Continuous Improvment Advocate

Her Story

About Laura

Laura Balsamo, ACC, is a seasoned Career Coach and Leadership Development Specialist at the Utah Transit Authority (UTA), where she has dedicated over 20 years to supporting employees across all levels of the organization. Beginning her career in administrative support, Laura organically developed a grassroots coaching practice starting in 2012, helping union employees translate hands-on skills into transferable career language for promotions, interviews, and professional growth. Her ability to identify potential and provide guidance led UTA leadership to formalize her role in 2021, making her position the only coaching-focused roles embedded within a transit agency. As a certified coach through the International Coaching Federation (ICF), and trained with the Arbinger Institute, VitalSmarts, Tilt 365, and Gallup Clifton Strengths, Laura specializes in career coaching, leadership development, interview preparation, resume writing, crucial conversations, and employee development. She teaches career advancement and organizational excellence workshops, and delivers public speaking events on impact and empowerment. She works with a diverse client base—from frontline bus operators and mechanics to chief officers—emphasizing vulnerability, authenticity, and a human-centered approach. Her philosophy is to “see people as people,” helping employees understand how their unique skills and strengths contribute to individual and organizational success. Laura’s commitment to personal and professional growth extends beyond the workplace. She serves on the Little League Baseball Board of Directors and has volunteered as a school and life coach for peers with disabilities during her youth. Recognized in the 2026 edition of Influential Women, Laura attributes her success to her clients’ willingness to seek guidance and her capacity to show up authentically, creating safe spaces for growth. She encourages young women entering her industry to embrace caring and confidence, persist despite pushback, and approach their work with empathy, optimism, and integrity.

Her Interview

Ten minutes with Laura

01What do you attribute your success to?

I attribute all of my success to the fact that people are willing to ask for help; you may not know that you're an amazing chef if no one ever tells you that they're hungry! As far as my individual talent, I would say my ability to show up with vulnerability. My ability to wear all of my colors on my sleeve invites my clients to do the same. When coaching takes place with authenticity, that's when you see positive change! Adults are not often given the grace to be messy, insecure, or afraid. I create a space that says, "It's okay to be a disaster; but if you want a partner to work on that disaster with, I'm here."

02What’s the best career advice you’ve ever received?

The best advice I've ever received is , "Don't chase the money; chase the 'take home pay." We often refer to our salaries as, "take home pay". However, when you look at what we really take home at the end of the day, it's not necessarily money. We take home our impact, the difference we've made that day, our relationships, our confidence. Sometimes, it all comes together and the salary accompanies our purpose. Just make sure you're chasing something you want to take home at the end of the day.

03What advice would you give to young women entering your industry?

Don't apologize for caring, and don't apologize for trying. Caring, or nurturing, or emotion can be seen as weaknesses for women in the workplace and can get easily minimized. When you combine that ability to care with bravery and confidence, it's a superpower. If you're told no, turned down, or doubted; keep pushing that button. At some point, the door will open!

04What are the biggest challenges or opportunities in your field right now?

The biggest challenges in my field as a coach right now are twofold. First, there's the challenge in business and marketing. Coaching can be so broad that you can call anyone or anything coaching. There's a challenge in communicating the value of what we can do for people when the coaching paintbrush is so broad. The second challenge is coaches managing our personal and emotional bandwidth. We hear the hard stuff; we have clients tell us things that they have never told anyone else. Making sure that we're 'wiping the slate clean' after each session is critical.

05What values are most important to you in your work and personal life?

My number one value is seeing people holistically. We are complex, sometimes imperfect creatures. The value of realizing that everything can be a big deal to someone and striving to understand that. In career coaching, I could be coaching an executive who lost funding for a million-dollar project, then my next session is with a frontline employee who lost thirty dollars in overtime. As a coach, I will sit in the swamp with them for a minute, whatever that may look like. The swamp is where life happens. I also value resiliency. I have two teenagers and the resiliency they display in this complicated world is inspiring to me! They help me understand that a difficult situation today, may end up being a story that helps someone else tomorrow.

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