Lauren Kirschner

I've spent about 15 to 16 years in healthcare, specifically healthcare tech and advanced primary care. I started right out of college running primary care clinics on the operations side after I didn't get into medical school. A physician I worked with on medical mission trips took me under his wing and mentored me, teaching me everything I know. I worked at Go Medical and Converging Health, and then We Care TLC, where I was Director of Client Services for my longest standing role. In that position, I supported all aspects of the client relationship, from onboarding new clients to analytic reporting to patient engagement and marketing strategies. I'm very much a keep-your-head-down, get-things-done person, and collaboration is really important to me. What I'm most proud of is building high rates of client satisfaction - our retention rate was 98% when I left my last role, and our client satisfaction scores were well above 95%, which is very high in our industry. Many of our clients stayed with us for 10-plus years. I recently moved to Michigan to be closer to family after living in the North Dallas, Texas area, and I'm 30 days into my new role. My focus has always been on the client-facing side in terms of the relationship, but also the internal operations and strategy, looking at how we operationalize client success and set up our teams for success.