Lauren Laux, Territory Sales Manager on Influential Women

Influential Woman · Healthcare AI

Lauren Laux

Territory Sales Manager, Ultromics

Phoenix, AZ

Certifications · Degrees · Memberships

Degree Doctorate in Audiology Cert Doctor of Audiology

Her Story

About Lauren

I'm a doctor of audiology who specialized in pediatrics, and in doing so, I worked with a very highly specialized device called a cochlear implant. Through that work, I got into working with neuromodulated devices, and that's been the bulk of my career in healthcare - working with neuromodulated implantable devices. Over my 12 years in medical technologies, I began to see the deficiencies in the healthcare space, how it kind of makes the patients work for healthcare instead of the healthcare system work for patients. That's why I got into working in AI - helping patients get to care faster, get a diagnosis faster, and just making their care journey easier on them. For the past 3 years, I've been helping AI companies go to market in healthcare, and I've been with my current company for 3 months now. I sell a cardiovascular solution that helps cardiologists early detect heart failure and cardiac amyloidosis, a deadly disease that causes protein plaques to build up in the walls of the heart so it can't pump efficiently. Most patients diagnosed with this die within 6 months, but there are life-saving therapies available if we can help get the diagnosis clear. My work at Tenor, my previous job, was some of the hardest work I've ever done - it was an operational AI solution that helped communicate with patients and helped them understand what was happening with their insurance or their appointments. I'm very proud of that work because that's where a lot of the cost in healthcare is related. I'm a problem solver, and I've been solving problems in healthcare for a long time. I think that's what business is - it's problems, and every problem is an opportunity to solve it and to help someone.

Her Interview

Ten minutes with Lauren

01What do you attribute your success to?

I attribute my success to the challenges and adversity of life. They are opportunities. They are not really against us, they are meant to make us into who we are supposed to be. I think we need to see every challenge not as something working against us, but as an opportunity that shapes us into who we're meant to become.

02What’s the best career advice you’ve ever received?

The best career advice I've ever received is don't take it too seriously. Try to find a way to help someone, and trust yourself. I think it's important to keep perspective, focus on being useful and helping others, and have confidence in your own judgment.

03What advice would you give to young women entering your industry?

Stop worrying so much. Be young. Be happy. Be joyful. Stop being so serious. I think young women need to enjoy this time in their lives and not put so much pressure on themselves. There's too much seriousness, and I want them to embrace the joy and energy of being young instead of being weighed down by worry. I also want younger women to understand that we don't have to think so linearly about our careers - that's just not life. If you look at my career, many would think it's so varied and doesn't make sense, but to me, it makes perfect sense. I'm a problem solver, and I've been solving problems in healthcare for a long time. Every problem is an opportunity to solve it and to help someone. I would hate for someone to shut down opportunities that would come their way because they were just thinking so one way about it. The obstacles in a woman's career path are very different than in a man's career path, and there are a lot more in the course of our lifetime, and I don't think anyone could understand that better than a fellow female.

04What are the biggest challenges or opportunities in your field right now?

Because I represent an AI clinical solution that is used regularly in patient care, the hardest thing that I encounter is helping physicians understand how to trust our solution. I need to help doctors and administrators of hospitals understand how the solution was trained, validated, tested, and how they can apply it to their population of patients. There are a lot of AI solutions out there, and they are not all made the same. Adopting these solutions is very new to the healthcare market in general, and there's not a lot of guidance on how to do it. So participating regularly in physician groups and meetings and fellow training is really important in us all being on the same page and understanding what good looks like, and how to implement a new clinical solution that could help change and save patients' lives. The challenge is that it's usually a team decision - we're getting 5 people on the same page at one time to make a decision about adopting a new solution that they're going to implement into a clinical workflow. They all have to be in agreement. The physician board has to have reviewed the clinical evidence supporting the tool, understand what the FDA guidelines are, verify that we meet the guidelines, and understand how updates are pushed out through the AI models. Then we have to align all of the technical resources that are going to help us implement the solution into the workflow, and work with all the billing team to make sure they understand how this is going to impact the patient's bills, how insurance will pay for it, and whether it's a covered solution. That is the hardest part of representing these solutions - getting all these people on the same page, both clinically, administratively, operationally, and financially.

05What values are most important to you in your work and personal life?

I recently redid my values exercise, and the ones that continually come up for me are, number one overall, to know God - that's my first one, whatever he wants me to do, that's what I'm going to do. The next one is to be the best that I can be, or you could just say, be the best. And then I love my husband, or I try to outlove my spouse. These three values guide everything I do in both my work and personal life.

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