Her Story
About Lauren
I started my career in the food service industry at age 7 at my family's restaurant, and worked through downtown Ann Arbor from middle school through after high school in a managerial capacity at every single restaurant down there, learning something unique from each of them. My people-leading experience definitely came from the food industry, especially as a Black woman in customer service. I learned so much about how you're perceived and how difficult it might be to translate your vision to execution, whether it be lack of help or lack of knowledge. Being able to learn under some amazing female leaders really helped shape that tenacity, that go-after-it mode, and also that humility that comes along with it, understanding and acknowledging that you're only as good as your team. I constantly uplift my team, setting them up to be as successful, even more successful than me. I always say that I am a direct reflection of my previous managers, and that's not only a compliment but also a reminder for me in whatever leadership capacity I continue to take on. For the past 10 years, I've specialized in operational excellence, setting foundations for startups at the senior executive level. At Duo Security and Cisco, I built processes and workflows from the ground up to help companies iterate and scale. One of my most notable achievements was leading the charge of reopening all of Duo's global offices across the U.S. in 2020 after mandatory work from home, literally rehousing, rehoming, reintegrating, and redefining what it means to work in an office in a post-COVID environment. My work eventually led to being the blueprint for how Cisco reintroduced their hybrid work model. I also helped Cisco revamp their DE&I initiatives, tapping back into Black and Brown employees who were affected during the civil unrest of 2020 to 2022. I'm proud to say that from 0% engagement, we upped that over 200% during that time through active participation in global all-hands meetings and goals that were reached by teams with dense populations of Black and Brown folks. Now at Juice Runners, I'm doing operational excellence work at an even smaller company on a bigger scale as a team of one, supporting our entire executive and sales team distributed worldwide, managing everything from company calendars and travel to product roadmaps, HR processes, and building out our company knowledge base.
Her Interview
Ten minutes with Lauren
01What do you attribute your success to?
I attribute my success to every strong woman that allowed me to sit in and witness their greatness. These aren't women that are necessarily like, oh, Lauren, I'm going to put you under my wing. No, these are women who simply allowed me to be in the same room with them and see how they worked. One of them being my mother, a very inspirational woman who put herself through two degrees at an HBCU with a young me, all by herself. Watching her work three jobs while obtaining those two degrees, and now she's on to her second doctorate, and the lady never stops going to school. I would also attribute that to my grandmother, graduating summa cum laude at [a later age], raising a million kids and then still going back to service herself. These are the women around me that push me every day to be a better version of myself. Not pressure, but these are the women around me that push me every day to be a better version of myself, for sure.
02What’s the best career advice you’ve ever received?
The best career advice I've ever received is: Don't assume, and always speak up for yourself. This was given to me by one of my most recent mentors at Cisco, Kimberly Driscoll. As an early-in-career individual, someone who was doing a lot of work that could easily go unnoticed - you're punching the clock, you're the first one to come in, you're the last one to leave, but no one knows - you can never assume that someone's going to see your breadth of work and be like, oh yeah, I want her. That should be your flag in your hand, not your microphone. Your voice, and what you can do with that work, that is what you want to publicize. That's what you need to get out in front of people, and then you can show them your evidence. Look at how I've been working, so that it's a no-brainer to them that you should be in that room, in that space. I was definitely going through a moment where I felt like, man, I'm just doing so much, and in a previous role, it felt like everyone could see me. I was noticeable. And she was like, well, yeah, because that was what was expected of you, or that was so unexpected of you. But you're in this role, this is what's expected, right? So how do you voice that? Not only are you doing what's expected, but you want more. You want to go above and beyond. People are not going to assume just because they see how hard you work. You've got to speak up for yourself. And that was life-changing for me.
03What advice would you give to young women entering your industry?
Be yourself! Be yourself. You're here because you're supposed to be. Period. I think that, you know, you get offered a job, and you think, oh my god, it's because, you know, I had the best resume, or, you know, I spent the most hours researching this role, and then you get there - these people saw something in you, kiddo. You're here for a reason. And the sooner you accept that, it's the sooner you'll be able to get to work the way you really want to.
04What are the biggest challenges or opportunities in your field right now?
I would say perception is the biggest challenge in the RTD and specialty items industry right now, especially in today's economy. RTDs and specialty items seem frivolous - there's so many better things to be worried about. But I would argue that there's not enough joy. There's just not enough of it. If we are people in specialty items, specialty brands, if we can reframe our story to really speak to how we got here, which is people simply - the kids yearn for fun now, like, that's just what it is. We're tired of being drained, and oh my god, I can't look at another social media post, I can't look at another news outlet, like, this is all so overwhelming, right? I like to say that, you know, if you walk into a store and you see us, you're like, wow, that's the break I need. It's cheap, it's easy, it's delicious, and it's exactly what I need to kind of shut my mind off for a second. So I think perception, in a healthy way, is the biggest challenge as an industry right now. In my field of senior executive assistants and executive assistants in general, I would say one of the biggest challenges is straddling the line between ambiguity and knowing what that process is that would fix something, but you have so many more rounds of approval, you've got to really prove that this would fix this loop or this dead end. So I would say one of the biggest challenges is our voice as senior admins and assistants in general - really being able to find your voice, being confident in it, being sure you're not wrong, but being malleable in a way. We're not really movable, but we can be amiable to whoever we need to be, and I think that is a challenge, but once you've got it, you've got it. You can pull any room.
05What values are most important to you in your work and personal life?
Service is the most important value to me - to be of service. Never saying, you know, that's not my job, or that I'm not going to do that. If you can, you do it, and you do it with grace and gratitude. Leading with kindness and empathy are very important to me, especially in this fast-paced world where everyone's running fast and everything's on the line, so you can't really read context. I always say and share with my team, assume positive intent, always. It cuts through the BS 90% of the time. If you assume that whomever you're talking to is leading with kindness and empathy, especially in our work environment, it mitigates a lot, and that's also the HR in me. I would also say integrity - doing the right thing when no one's looking. It's super important to me. That also comes from me just being a constant background character - I'm emerging from that, let me stop, I'm emerging from that - but having been a background character, I think integrity is something that can get you very far, especially in the areas of being an assistant or someone who's being very close to leadership, chiefs of staff. Having that trust bubble around you before they even engage with you is so important.
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