Influential Woman · Healthcare

Lauren Viera

Account Executive, docology

Bloomfield, CT 06002

Certifications · Degrees · Memberships

Degree Bachelor's degree in Social Work Member LUGPA (Large Urology Group Practice Association) Member MGMA (Medical Group Management Association) - past member

Her Story

About Lauren

I've been in healthcare systems for 14 years, and my journey has been quite unique. I originally thought I wanted to be a nurse in college, but the nursing program was really competitive and almost impossible to get into, so I switched to social work because I could still have a connection to the medical field in a different way. When I graduated with my bachelor's in social work, I just needed a job, so I started working at a neurology office as a front desk person through a temp agency. Within a month, I was moved to the back office to do authorizations and billing, and I realized I was actually really good at running an office. From there, I worked my way up within the hospital system. Eventually, I left the hospital system and started running a urology practice, basically building it from the ground up with the physician I was working with. My boss unexpectedly passed away in January, so we had to close down the practice. I didn't have a goal of changing careers because I actually loved my job and loved what I did. Now I'm working with a company called Docology, which helps improve processes within urology practices around the country. I'm taking what I learned from him and what I built and spreading it around the country to help people stay in independent practices. My current expertise includes healthcare administration, healthcare strategy operations, urology practice growth, and increasing revenue efficiencies and patient flow.

Her Interview

Ten minutes with Lauren

01What do you attribute your success to?

I come from a line of entrepreneurs. My grandfather, my dad, are entrepreneurs, and my husband is an entrepreneur. I think it's being raised around that mentality, and then having a marriage where my husband's also an entrepreneur, so we can bounce ideas off of each other. We've been through similar things when it comes to managing people and growing businesses, and it's all interchangeable between organizations. Having strength in the people around you is important. I also think some of it's just innate. I think people are drawn to careers on purpose, and when you really listen to that and follow what you're really innately good at, I think it works out very well.

02What advice would you give to young women entering your industry?

The future is really in the independent practices. It's kind of rare to get into an independent practice, but if you can get in there with a good doctor, it's really the best thing. You can get a lot of experience from working in hospital systems, but they tend to just drain you and take a lot of energy and are very high stress. When you work with an independent practice, the sky's the limit. You can really do whatever makes sense, and you need to find a doctor or a group of doctors that allow you to do what you're good at, the administrative piece of it. That's what I really had - I had somebody who let me do the part that I was really good at. Don't be afraid to get your hands dirty. Don't be afraid to be boots on the ground, learning from the bottom to the top. Have a good support system, reach out to your local organizations. I work with LUGPA, and you can meet other management there. You can find somebody to bounce your stress off of and vent to, and chances are, they're all going through the same thing you are.

03What values are most important to you in your work and personal life?

Being genuine is really important to me. I'm somebody who can't fake it, so if somebody doesn't have good intentions, or their intentions are not genuine, it's very hard for me to have a relationship with them. It's really important, whether that's in work or my personal life, that anybody I'm surrounded with has a good heart, has good intentions, and is a real person. In moments when I get frustrated managing people, I would always remind myself to lead with your heart, because chances are there's more to a story or there's something else going on, and anytime that I chose to do that, I was usually going on the right path.

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