Her Story
About Leah
Leah Fitzmaurice is a sales and retail professional with approximately four years of experience across customer service, credit card sales, and high-performing retail environments. She currently serves as a Keyholder and co-owner at Sunglass Hut, where she plays a critical role in supporting store leadership, driving operational excellence, and ensuring consistent achievement of key performance indicators (KPIs). In this capacity, she contributes to a performance-driven culture where sales goals are not only met but frequently exceeded through strategic execution and strong team alignment.
In her leadership role, Leah is deeply involved in the day-to-day development and performance of her team. She takes a hands-on approach to coaching by facilitating structured team meetings, conducting roleplay scenarios, and identifying individual and group development opportunities to strengthen overall performance. Known for her strong persuasive communication skills and natural ability to connect with clients, she consistently converts customer interactions into meaningful sales outcomes. She is also highly proactive in expanding her product knowledge and industry awareness, dedicating personal time to studying market trends and evaluating competitor approaches in order to refine selling strategies and elevate customer experience. Previously, she distinguished herself in credit card sales as one of the top performers on a team of 30, demonstrating both competitiveness and consistency in high-volume sales environments.
Leah earned her Associate’s degree in Humanities from Rockland Community College in 2024 and is currently pursuing a Bachelor of Business Administration in Business at the State University of New York College of Agriculture and Technology at Cobleskill. With a strong passion for fashion, organization, and customer engagement, she continues to build a career centered on retail leadership and operational excellence. Her short-term objective is to consistently exceed sales targets by a significant margin through elevated team performance and strategy execution. Long-term, she aspires to advance into retail management within Macy’s, where she aims to oversee store operations, develop high-performing teams, and drive sustained business growth.
Her Interview
Ten minutes with Leah
01What do you attribute your success to?
I would definitely attribute most of my success to my husband. We got married in 2023, but we've been together since 2022. I never always was the most confident in myself, but having someone that chose you in a way to really push your confidence, it definitely does help, especially to make myself a better leader. He always thought in me to really push my team towards success, not to be so overbearing, like ruling with an iron fist. He definitely did teach me how to love a lot more and softened up my leadership skills, but it really helped me to form them. He really just mostly said, you really understand who you are, and that was a little bit difficult for me to grasp. But just understanding how much I'm capable of loving, it really totally ended up sharpening a lot of my skills, especially on public speaking. Because you really need that extreme confidence sort of quality, and if you're not confident in yourself, no one else is going to see you as confident. I've been a leader of teams of high volumes for quite a few years, and most of employees that were supposed to be usually let go, I was able to direct them towards different departments, and they absolutely thrived and became one of the best.
02What’s the best career advice you’ve ever received?
The best career advice I've ever gotten was really just trying how to navigate certain fields, especially that might be a little bit more male-dominated. I definitely was always seen as sometimes a little bit too nice, I might say. But the advice was really how to truly just put myself out there and really just try my best to truly stand up for myself, especially in male-dominated fields. Not by being too overly critical in a way, especially with my team, but really building them up. I really just more so tend to base it on love, in a way, really love and acceptance, especially in male-dominated fields. I feel like that is really lacking in a way, but my experience has led to a lot less employee turnover.
03What advice would you give to young women entering your industry?
A lot of advice I would totally give them is try your best to learn certain things about your industry on the side. I know most people tend to really show up to work, clock out, go home, kind of a vicious cycle, but I always take my time to really understand product knowledge, my industry, usually outside of my workday. Even visiting certain competitors, seeing how they might talk to clients, how they might navigate certain things. That's definitely something I would absolutely say. Really take the time to learn knowledge. Knowledge is 100% power. The more you know, the more confident you're definitely going to be in yourself and your skills.
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