Leatrice Grantham, President on Influential Women

Influential Woman · Hospitality Consultant

Leatrice Grantham

President, Na'ano

Honolulu, HI

Certifications · Degrees · Memberships

Degree Bachelor of Arts in Psychology Degree 2018 Degree Master of Science in Organizational Psychology Degree 2020 Cert Licensed Organizational Psychology Practitioner Cert LinkedIn Leadership Certifications Member Kauai Chamber of Commerce Member Las Vegas Chamber of Commerce Member Hispanic Chamber of Commerce

Her Story

About Leatrice

I started my journey in hospitality back in 1987 as a cocktail waitress at the only club in Honolulu. When the laws changed from 18 to 21, our sales went down entirely, and I stood there with my tray wondering what else I could get myself into. But I was more engaged with the leadership side - I wanted to learn how to be a supervisor, a manager, and work my way up into the hospitality field because it really inspired me. I enjoyed meeting people and loved doing things with people, and I feel that's just my forte throughout life. Looking back, standing there with a tray in my arm kind of led me to where I'm at right now. I worked my way up into the management field in a hotel and led 8 restaurant openings throughout my career. I built my own business, Na'ano LLC Hospitality and Restaurant Consulting, in 2024 after stepping away for a time to learn more about financials and how the administration portion works in the hospitality area. I wanted to gain more traction and experience in that area so I could offer it as a benefit with my business. We primarily look at businesses in a holistic fashion, providing in-depth organizational psychology assessments that I'm licensed to do. We offer suggestions and recommendations that could run from concept development to strategic realigning their brand to menu engineering. We also provide information for the community through distant learning and ongoing learning with regards to the hospitality field, supporting emerging leaders. I work on all islands, but I'm originally from Honolulu, Hawaii. I'm beginning to develop more traction on Kauai, helping the community regain and reposition their restaurant or hospitality businesses. We try to promote a lot of the sustainability and holistic point of view of their restaurants.

Her Interview

Ten minutes with Leatrice

01What do you attribute your success to?

I attribute my success to being very spiritual - I'm a Christian, so God first. That's just the way I look at it. I contribute my success to him and my hard work that followed. I also had to have a goal in mind, which was to raise my daughter. As a single parent, it was quite difficult, so I had to do whatever it took. She was my mission and she was my goal. Right now we're so close, very, very close, and she's doing absolutely incredible with her career - she's in the military. It's always been God first, family, and then having to work towards whatever mission that was meant for me.

02What’s the best career advice you’ve ever received?

The best career advice I ever received came from one of my mentors, and it was very simple: people first. He always said that to me - Leatrice, no matter what you do in this place, this time, this space that you have, people first. And don't forget that. Never forget where you come from, as far as your roots. Always be humble and ensure that whatever you do, it's people first. We sometimes get confused along the way, but that advice has stayed with me.

03What are the biggest challenges or opportunities in your field right now?

The biggest challenge is the economy today. The economy is challenged in so many different ways, and we're trying to look for that silver lining. Because our economy is challenged, our restaurants and hospitality industry is also challenged, and we highly depend on tourism as far as Honolulu is concerned. We're challenged not just in economics, but sometimes in discrimination when our tourists come down and the way they're being treated. Crime is also increasing on Oahu because of the cost of living, and now we have to watch what we wear, what kind of jewelry we wear - it's beginning to be a very small Los Angeles. Although we're trying to maintain our culture in terms of our Hawaiian sovereignty and continue with the aloha here in Oahu, Oahu is beginning to turn a little bit because of the population - 1.2 million on this island. It costs a lot to live here and homelessness is increasing. The challenge is really trying to help restaurants and hospitalities navigate through these tough times and how can it be a winning situation for both of us - me having to represent their business as a consultant and help them while earning a decent wage for me, as well as them having to afford my services. Those are some of the things that I have to weigh very carefully - how much more do I give versus what I need to live on. That is something I'm kind of concerned about at this point.

04What values are most important to you in your work and personal life?

Really being trustworthy, honest, and having to be absolutely transparent - those are the values that were instilled in me through my family lineage. My grandmother, per se, was always wanting me to share, even down to my last dollar. It was really all about giving back to the community and helping people in need, more importantly. That was her strength, and she delivered that and imposed that on me throughout my learning. I feel like because of that, I'm able to look at things from both sides of the spectrum - having success in some way and earning it through hard work, and people who really want that and don't know how to go about getting it. I empathize with people in need who are homeless. I also love animals - I have 4 dogs of my own which I consider my children. My whole goal, honestly, is to really create a sanctuary for dogs in need this time around, and it's not just a sanctuary, it's going to be a real bougie sanctuary. It would encompass everything from daycare to veterinarian care to even having a coffee shop downstairs where you can dine with your animals and your pets, your babies, your fur babies, and a place that they could play and have fun. I really do love animals and empathize with them a lot, and I think I love them more sometimes than humans.

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