LeChandra "Keia" McCloud

I started my healthcare career as a certified nursing assistant in 1997, working in facilities for about 10 years while building my foundation in patient care. In 2005, I went back to school for my medical coding and billing certification, and while studying, I continued doing CNA work and POI work for an additional five years. I worked as a Certified Professional Coder from 2007 to 2018, gaining deep expertise in the coding side of healthcare. In 2017, I earned my Associate's degree in healthcare management from Ultimate Medical Academy online, which opened the door to my Business Office Assistant position in 2018. Just one year later, in 2019, when my boss left, he recommended me for his position as Business Office Manager, and I've held that role ever since. In my current role, I manage accounts receivable and receive payments for our long-term care residents, oversee billing for Medicaid, Medicare, third-party insurances, and Medicare Advantage plans for skilled patients, and submit Florida Medicaid applications for residents who have declined in health and need long-term care. I help families through that entire process. I supervise five receptionists and an Assistant Business Office Manager who helps with the Medicaid application process, assist with admissions when there are insurance questions about billing Medicare days allowable, and oversee accounts payable for the facility, processing invoicing from all our different vendors. I'm currently working towards my bachelor's degree in business administration with a concentration in human resources at Southern New Hampshire University, which I started in October 2023. I also hold a core license to be an assisted living administrator and am a public notary and notary signing agent, part of the National Notary Association.