Leslie Dianda, MBA, PMP, Senior Director Client Services on Influential Women
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Influential Woman · Hospitality Technology

Leslie Dianda, MBA, PMP

PMP

Senior Director Client Services, Agilysys, Inc

Alpharetta, GA 30022

Certifications · Degrees · Memberships

Degree Indiana Wesleyan University MBA, Busines Degree Purdue University Calumet Bachelor of Science - BS, Hotel/Motel Administration/Management Cert PMP Member PMI Atlanta Chapter Member Global Women of Gaming

Her Story

About Leslie

Leslie Dianda, MBA, PMP, is a Senior Director of Client Services at Agilysys and a seasoned hospitality leader with more than 40 years of industry experience. Her career began at the line level in restaurant operations, where she developed a strong foundation in service and leadership before advancing into management roles and ultimately transitioning into casino operations. In 2005, she stepped into a director-level role, overseeing large-scale operations and customer experience initiatives. That same year, she also took on the challenge of restaurant ownership, partnering with an Italian chef to open her own establishment—an experience that tested her resilience during an economic downturn and further strengthened her leadership perspective. In 2014, Leslie pivoted into hospitality technology, bringing her operational expertise into the world of software implementation and project management. As a project manager for casino system installations, she led complex, multi-million-dollar implementations across North America and beyond, eventually progressing into program management and director-level leadership. Today, she leads one of the largest programs within her organization, managing a team of 16 professionals and overseeing the company’s largest client across multiple product applications. Her role involves strategic planning, financial and resource management, and navigating high-level client relationships, all while ensuring successful delivery and continuous improvement. Throughout her career, Leslie has demonstrated a consistent ability to adapt, rebuild, and lead through change. From navigating layoffs and business closures to stepping into new industries and leadership roles, she has remained focused on growth and resilience. Her journey reflects a deep commitment to learning, teamwork, and perseverance—values that continue to guide her leadership today. With a career defined by both operational excellence and technological innovation, Leslie remains a driving force in the evolving hospitality landscape.

Her Interview

Ten minutes with Leslie

01What do you attribute your success to?

My greatest strength as a leader is my ability to build cohesive, high‑performing teams. I’m intentional about the people I bring together — their personalities, their backgrounds, their strengths — and I create an environment where collaboration replaces silos. My teams consistently tell me I’m one of the best managers they’ve had because I lead with clarity, unity, and strategy.

I’m known for seeing the big picture and anticipating what’s ahead, which allows me to plan effectively and always have a strategic backup path. My career hasn’t been linear — I’ve navigated layoffs, closures, and reinvention — and each challenge has made me stronger, more resilient, and more capable as a leader.

02What’s the best career advice you’ve ever received?

The best career advice I ever received came from leaders who saw potential in me before I fully saw it in myself. They challenged me to speak up, trust my instincts, and establish credibility in environments where finding my voice wasn’t always easy. That experience shaped the leader I am today. I believe deeply in paying it forward by mentoring others, helping them build confidence, navigate complex situations, and develop their own leadership presence. Creating the kind of support system I once had to build for myself is central to how I lead — because no one grows alone.

03What advice would you give to young women entering your industry?

The most important advice I give women is to stay true to their values and speak up. In male‑dominated environments, it can be intimidating to assert your voice, but your credibility is built on your integrity. Confidence doesn’t mean having all the answers — it means trusting what you know and asking questions when you don’t. Build a strong support system, stand firm when something doesn’t feel right, and keep pushing forward even when others underestimate you. I’ve sat at tables where I was the only woman, and I learned that explaining my perspective with clarity and conviction earned respect. Self‑doubt is universal, but your values are your anchor. Never compromise them.

04What are the biggest challenges or opportunities in your field right now?

Today, we’re in a moment of tremendous opportunity. The rapid advancement of AI and emerging technologies is transforming how we operate and deliver value. It’s an exciting time to learn, adapt, and innovate. But it also brings challenges — from navigating male‑dominated executive spaces to managing the complexity of large client programs and staying engaged beyond day‑to‑day demands. Balancing innovation, influence, and operational responsibility is an ongoing challenge, but it’s also where the greatest opportunities for impact exist.

05What values are most important to you in your work and personal life?

My core values center on maintaining a healthy work‑life balance and ensuring my team does the same. I believe people do their best work when they have the space to recharge, and I actively step in to support my team when I see them stretching themselves too thin. Integrity is equally important to me — staying true to your values and standing up for what you believe in is non‑negotiable. I also place a high value on continuous learning and growth, especially as AI and emerging technologies reshape our industry, and I’m committed to expanding my knowledge through ongoing education. Mentorship is another cornerstone of who I am; I take pride in sharing my experience with my team and with my nieces, helping them navigate their careers and life decisions. On a personal level, I value family, travel, and staying healthy. Exploring new places, staying active, and remaining engaged in meaningful work are all essential to keeping me energized, grounded, and young at heart.

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