Letitia Stinson Miller

She is an accomplished healthcare operations and revenue cycle professional with over 12 years of experience at Novant Health in Winston-Salem, North Carolina. She currently serves as Office Manager I for a high-volume Radiology department, where she leads daily operations, front-end workflow, patient access services, and revenue cycle performance, supervises and develops more than eight staff members, oversees a projected $7 million or more in annual collections through time-of-service optimization and front-end revenue initiatives, implements workflow improvements that enhance patient throughput and reduce delays, coordinates insurance authorizations with referring providers, ensures compliance with HIPAA and quality standards, and provides staff training, performance coaching, and corrective action. Her earlier career at Novant Health includes serving as Clerical Supervisor for over ten years, where she led front-desk operations, managed scheduling and registration accuracy, served as department timekeeper, reconciled daily deposits, and mentored staff, and as Patient Access Specialist, where she registered radiology patients, verified insurance and physician orders, supported MRI and mobile imaging operations, and coordinated patient communication. She also worked as a Customer Service Specialist across insurance and financial services organizations including Vision Service Plan, Aetna, Cigna, Blue Rhino, and Citi Group. She holds a Bachelor of Applied Science in Health Care Administration and Management from Appalachian State University and a Bachelor's degree in Accounting and Business Management from Franklin University. Her career reflects a deep commitment to patient access, operational excellence, and developing high-performing healthcare teams.