Lillian Cruz, Case Manager on Influential Women

Influential Woman · Human Services

Lillian Cruz

Case Manager, Hispanic Services Council-Metropolitan Ministries

Tampa, FL

Certifications · Degrees · Memberships

Degree Associate's Degree from New York City Degree Bachelor's Degree from New York City

Her Story

About Lillian

I do social services in the community, assisting families to attain anything from housing to resources that they might not be able to get on their own. I'm usually the advocate trying to help them receive wraparound services. Currently, I work for the Hillsborough County Public School Systems in one of the elementary schools here in Tampa with a program that assists families that are at risk of becoming homeless. We try to prevent that by providing them housing assistance, wraparound services, employment support, education - whatever it might be to avoid homelessness. If we get families at the brink of homelessness, we advocate for them and get them into a shelter to get the family safe out of the streets with these children, which I've done a few already. I make sure that they have a safe place to sleep at night. It's so rewarding at times, but it's hard to explain in words. Everything I do is just so much - another layer, another layer. I've been doing this since 1998, about 28 years in the human social services field. I also work with Hispanic Services Council and with Metropolitan Ministries here in Tampa.

Her Interview

Ten minutes with Lillian

01What do you attribute your success to?

I think what made me so successful would be the fact that I am a genuine person. I'm honest, I'm genuine, I'm kind. I understand people. I understand people of all levels. Though I have my education and my background, I still can connect with any level, anybody. I can be able to speak with them and get them to speak to me and open up, because they see kindness in me, and they know I'm a genuine person. This is the way I am.

02What’s the best career advice you’ve ever received?

I think the greatest advice would be if you're gonna do a job, do it right the first time, so you don't have to do it again. So be thorough, very thorough in what you do. Do it correctly in the beginning, so that you don't have to go back and redo it.

03What advice would you give to young women entering your industry?

Go in it with your heart, but also know when to step away. You can go in and really care about these families and care about helping them, but know when to step away, and know your boundaries as well, because you cannot give it all. This kind of work will burn you out. Be strong at what you do, and know your boundaries, and know that you cannot help everyone in the world. You can't. There's times that you won't be able to, and it's okay. Know when to take time out, know when to take vacations, because you're gonna need that. Trust me, you're gonna need it. You don't want to take that home. Know how to separate your job from home. That's very important.

04What are the biggest challenges or opportunities in your field right now?

The biggest barriers that we're having right now are the immigration statuses that we're going through right now. It's sad when you're trying to assist a family that ICE has just detained the husband, so you're trying to assist mama and the babies, because they still gotta eat, these are human beings, and it's a barrier when they're not getting any kind of help. It's very overwhelming with the immigration status that we're having right now with these immigrants. Another barrier is young adults that have criminal backgrounds. We're trying to get them back in the workforce, and they're sorry for what they've done, but they're very strong on that. So trying to get these people to live a normal life, that's another barrier. They're not very kind to people that have criminal backgrounds, especially even if it's a low one. And these kids could be young, 28, 22, 23. They want to turn their life around. So there's quite a few barrier areas you're going to run into when it comes to these social services fields, and those are my top priority, those are the top ones that I have right now.

05What values are most important to you in your work and personal life?

I think the best thing is to be intelligent in what you do. Just know what you're doing. To be able to give good advice to others, you need to know what you're doing. So do it right, know what you're talking about. Be genuine with people. You know, it's so hard to find someone that's genuine. Just be genuine, be yourself. Just get the work done. Be honest. Integrity is so important these days. Just be a good person. Don't be someone that you're not. I always say, treat the janitor the same way you would treat the President of the United States of America. You treat them the same. If you take a position and you don't know what you're talking about, how are you going to lead a team if you do not know what you're doing? Study your career, your curriculum, study it well, but don't go and give false information. Know what you're doing and know what you're talking about.

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