Linda Tappen

Linda Tappen is an accomplished executive operations leader with more than 30 years of experience in the HVAC and plumbing trades, including over 20 years in management. Based in Indian Head, Maryland, she began her career as a customer service representative, managing calls and scheduling appointments before advancing into leadership. Her career progression reflects her commitment to continuous learning, operational excellence, and developing the skills needed to lead successful service organizations.

As Office Operations Manager at McDaniel Service, Inc., Linda oversees daily operations across customer service, dispatch, field operations, sales support, and administration. She partners with ownership on strategic planning, budgeting, pricing, and business development while leading teams and improving processes. Her accomplishments include helping increase annual revenue from $4.8 million to $6.4 million, growing recurring service agreement membership by 30%, implementing technology platforms such as ServiceTitan and PricebookPlus, and developing standardized procedures and performance metrics that strengthen efficiency and customer satisfaction.

Linda describes herself as a driven, Type A leader who is passionate about solving problems, identifying process gaps, and empowering others to succeed. Her leadership philosophy centers on accountability, continuous improvement, and leading with genuine care and constructive support. Beyond her professional life, Linda enjoys CrossFit, spending time with her dogs and family, and outdoor activities such as hunting and fishing. She is also a strong advocate for careers in the skilled trades, encouraging both women and men to consider the trades as rewarding, stable, and lucrative career paths.