Lindsay Smith, Member Experience Specialist on Influential Women

Influential Woman · Retail banking

Lindsay Smith

Member Experience Specialist, American Lake Credit Union

Lakewood, WA

Certifications · Degrees · Memberships

Member Relay for Life Member South Sound Leadership Council

Her Story

About Lindsay

Lindsay Smith has built a 15-year career in retail banking, beginning immediately after high school at Bank of America in an intentional move encouraged by her father through family discussions and her brother's interview process. She spent the majority of her career at a smaller credit union, where she benefited from female leadership and rose to a management position, focusing on building trust with new hires by bridging gaps from previous experiences. Lindsay values integrity, authenticity, compassion, and consideration in her work, striving to ensure every voice is heard and integrating her professional learnings with her family life. She advises creating space for questions and relationships, even through situational detours, and encourages young women entering the industry to use a buddy system, share learnings, and embrace personal and professional development with excitement for positive change. Outside of her role, Lindsay has volunteered with Relay for Life since 2012 and served on the South Sound Leadership Council for the last five years.

Her Interview

Ten minutes with Lindsay

01What’s the best career advice you’ve ever received?

Don't minimize any question that you think of, and open the space for others to not minimize their questions. Create the space even if something felt off-topic, judge it situationally, and create those one-off situations of connecting and building that relationship with each other. Those detours are always worth it.

02What advice would you give to young women entering your industry?

Bring people along and find that buddy system. Share the learnings that you have learned, and ask the questions so you both can maybe learn something together. Have a love of personal and professional development. Be excited to see what bubbles up, and be excited to see what you can change to get a different response versus feeling defensive towards it.

03What values are most important to you in your work and personal life?

Integrity, authenticity, compassion, consideration, and family. Making sure every voice is valued and being fully considerate of the other person even with unperceived needs. Integrating learnings with family and not having two sides of yourself.

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