Lisa West

She is a dedicated process improvement and operations leader with over two decades of experience in the healthcare industry, currently serving as Process Consultant at Humana, where she leads process optimization and operational excellence initiatives. Prior to this role, she served as Frontline Leader for Calls and Claims at Humana for nearly six years, where she developed deep expertise in team leadership, claims processing, and customer service operations. She is recognized as a strategic, results-driven, and collaborative professional who combines deep healthcare operations expertise with a commitment to continuous improvement and delivering exceptional customer and employee experiences.