Her Story
About Lizeth
Lizeth Rodriguez is a dedicated healthcare operations and patient access leader with 20 years of experience in the field and over 15 years at Good Samaritan Health Center in Atlanta, GA, currently serving as Patient Access Director. She leads patient access operations, patient satisfaction initiatives, and team management, having advanced through roles including front desk specialist, Dispensary Technician, Guest Services Coordinator, and Guest Services Manager. She is a certified medical interpreter and simultaneous interpreter pursuing a bachelor's degree in business administration with a specialty in HR at Georgia State University, and attributes her success to her bilingual skills developed translating for her family. She is recognized as a compassionate, detail-oriented, and results-driven healthcare professional deeply committed to ensuring accessible, high-quality care and exceptional patient experiences, with strong skills in medical interpretation and organizational leadership.
Her Interview
Ten minutes with Lizeth
01What do you attribute your success to?
I attribute my success to growing up as the oldest in a family where no one spoke English, having to translate everything including medical visits, with my dad pushing me to translate perfectly. This skill directly helped me get my job at Good Samaritan when they needed a translator on the spot during my interview, and I performed simultaneous interpreting successfully.
02What advice would you give to young women entering your industry?
I would advise young women entering the field to have compassion and to understand the business from the bottom up. Start at the front desk to understand every position and the barriers staff face, so you can make educated decisions and lead effectively.
03What values are most important to you in your work and personal life?
The values most important to me are trust and integrity. Doing what you're supposed to be doing even when no one is looking builds trust, which opens large opportunities for you.
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