Her Story
About Lyn
I've been in the medical field for 15 years, and my journey has taken me through several different roles that have all shaped who I am today. I started in medical administration at an orthopedic office, then moved into medical scheduling where I scheduled appointments for mammograms, ultrasounds, CTs, and more. I also worked as a pharmacy tech before finding my current position. Now I work at a medical supply company in customer service, where I fill supply orders related to wound therapy. My supervisor is in Illinois and my manager is in Florida, so we communicate daily via Teams. On a typical day, I'm assigned a folder of orders to complete, and I have to make sure everything meets the guidelines, especially for Medicare patients. If information is missing, I contact sales, the doctor's office, and the patient to get what we need. It can get a little hairy at times, especially when you can't reach anyone at the doctor's office, but the best part is we're able to make detailed notes and move on to the next order. Ultimately, we're helping patients get better, and that's what makes it rewarding. I feel this is what my calling is, and the medical field has always led me back because of that sense of purpose.
Her Interview
Ten minutes with Lyn
01What do you attribute your success to?
I attribute my success to my faith. There have been many days and nights, especially writing papers, that I felt discouraged. I'm paying for all of this myself, living in my apartment, and I just had moments where I wanted to give up. But I just had the urge to just keep going. I kept telling myself that greater things are coming and it's not in vain. So I would say it would be my faith that got me through. We're a very religious household, so God having that impact and encouragement through Christ encouraged me to embark on this journey to achieve my goals. I would say definitely God, family, and friends.
02What’s the best career advice you’ve ever received?
The best career advice I've ever received has to be when I first started technical college back in 2011, when my instructor told us: Document, document, document. When you have some type of issue or concern, send it by email. Can't nobody misunderstand or say something didn't happen if it's in writing. So if you can document what it is, let them know by email. Try to keep phone conversations as professional as possible, but if you have some type of issue, always send it by email or take notes. That advice has stuck with me throughout my entire career.
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