Influential Woman · HR Tech

Lyndsay Franklin

Manager of Customer Success, Apploi

Salem, MA

Certifications · Degrees · Memberships

Degree Bachelor of Arts in Communications from the University of New Hampshire Degree International Studies Program at Regents University of London

Her Story

About Lyndsay

I've been working in the HR tech field since 2018, and I currently serve as the Manager of Customer Success, a position I've held for about a year and a half. In this role, I manage a team of about 6 Customer Success Managers and oversee our customer relationships to make sure that everyone is satisfied with the product. I also handle any escalations with customers who are not satisfied. What inspired me to get into this field is that I was a communications major and I always enjoyed helping others. I've been an account manager and customer success manager in customer-facing roles since 2015, so over 10 years now, and I just love building relationships with customers and helping them along the way. My most notable professional achievement so far has been navigating my team of 6 individuals through an acquisition that happened during uncertain times.

Quick Facts

IndustryHR Tech
Based inSalem, MA
Specialty HR Tech, Customer Success Management, Customer Relationship Management
Volunteers with Ran on the Mass General Cancer Team for the Boston Marathon and raised money for Mass General cancer patients
- Specifically pediatric cancer

Her Interview

Ten minutes with Lyndsay

01What do you attribute your success to?

I attribute my success to those long-lasting relationships I build with customers. I know that when I get good customer support or a good customer experience, I always remember that. So I focus on making sure that customers are always remembering their great customer experience with our companies. That's what drives everything I do.

02What’s the best career advice you’ve ever received?

The best career advice I've ever received would probably be to wear your heart on your sleeve and make sure that people around you know that you enjoy what you do. You should wake up every day and be excited to get to work and to be with the people around you, and put your full focus and heart into your career. That's what really matters.

03What advice would you give to young women entering your industry?

I would say just keep your head up and know that there are other women behind you. We are here to support one another and here to keep going and learn together as one. It's important to remember you're not alone in this journey.

04What are the biggest challenges or opportunities in your field right now?

I would say the biggest challenges are just staying up with the times and making sure that we have the technology that's able to get in front of customers and make sure that they're having a great experience. AI is very big right now, so making sure that we are helping customers without hurting them with AI is critical. We need to make sure that we're putting the human back into the AI touch. So AI is something that's helping but also hurting us at the same time.

05What values are most important to you in your work and personal life?

One team is really essential to my personal life and my work life. Being together, understanding, and having everyone's back is what matters most to me. I believe in helping everyone, whether they're in a difficult situation or whatever it may be, and just being one team together. That sense of unity and mutual support drives everything I do.

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