Influential Woman · Transit OEM

Macey Mack

Regional Sales Manager, ENC - ElDorado National California Inc.

Houston, TX

Certifications · Degrees · Memberships

Degree Some college (incomplete) Degree High school graduate

Her Story

About Macey

I've been in sales my whole career, starting in 2019 at PCS Software where I worked in trucking technology sales. We had a predictive maintenance solution with devices installed in trucks to help predict battery failures, engine failures, and other issues. I started there as a basic admin assistant and worked my way up into business development, then stayed in sales because I just fell in love with it. Within this past year, I made a pivot over to transit, which is different than trucking because it's focused on heavy-duty buses that help cities move people. I just had my anniversary at ENC last month. ENC is one of only three major transit bus manufacturers in the U.S. They shut down in 2023 and were bought back up in 2024 by new investors, which is when I came on board. My role is 100% about relationship building because everything in transit is federally funded. I do cold calling, meet people at trade shows, and travel within my territory to build relationships so that when an agency needs buses, they think to call me first. One of my biggest challenges has been rebuilding ENC's reputation and trust after the company had to cancel orders during the shutdown. I'm also new to the industry, so I went from dealing with trucking maintenance teams to working with VPs of Transit and directors of transportation, which is a whole different ballgame.

Her Interview

Ten minutes with Macey

01What do you attribute your success to?

I'm just a true hunter. I'm not scared to get on the phone, not scared to go meet new people, and I have the personality for sales. A lot of it in sales is all personality-based, so I just feel like I have the personality for it. I'm super open to meeting new people, trying new things, and I'm not just stuck into one process. I'll always be open to whatever will make me successful. You gotta have an outgoing personality, for sure.

02What’s the best career advice you’ve ever received?

Always be someone that people want to work with. That's not a lot of people's goals because they're like, I don't care who I work with, I'm gonna get the job done. But I just feel like people would be happier if they thought about it the other way around. I smile a lot, so you know, smiling helps with happiness and all of that.

03What advice would you give to young women entering your industry?

Always be open to learning. Don't be afraid to get thrown to the wolves. When I came in, I wasn't really given a handbook on how to do my role in transit. It was kind of like, take some of these contacts we have and see what you can do with it, type of thing. So be open to learning, and don't be afraid to get thrown into that situation.

04What are the biggest challenges or opportunities in your field right now?

The biggest challenge is honestly sometimes just getting in the door of a new agency or someone that isn't fully aware of who we are. ENC shut down in 2023 and was bought back up in 2024, which was before I came along. There were agencies that ENC had orders with that they ended up having to cancel because the company was going to shut down, so it kind of hurt our reputation a lot. The hardest part is rebuilding that reputation and rebuilding the trust. You're building buses that are moving people around a city, and of course they want to get the sturdiest, most heavy-duty, safe bus out there. We have to rebuild the trust in that we're actually going to deliver the buses and not cancel the order. Also, I'm new to the industry too, so I come from trucking and now I'm dealing with VPs of Transit or directors of transportation and all these kinds of things, so it's just a whole different ballgame.

05What values are most important to you in your work and personal life?

Trust and reliability are huge for me. I always want to be someone that my coworkers can rely on, or even a customer. If they need to rely on me, for example, if they're reaching out to our parts department over at ENC and they're not getting any response, I want them to think that they can always come to me, and I can still be someone that can at least help them move any processes along that they're waiting on. Whenever I meet people, I want to make sure they're trustworthy and reliable as well, so I would expect me to also be the same.

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