Her Story
About Mandy
Mandy Luttenton is an accomplished customer success leader with more than 15 years of experience in healthcare technology, customer support, software implementation, and practice management. Her career began in the healthcare industry, where she worked in medical billing, insurance, and practice administration, gaining firsthand insight into the operational challenges healthcare organizations face. Through determination, hands-on experience, and a commitment to continuous growth, she built a successful career helping healthcare providers leverage technology to improve efficiency and patient care.
Throughout her professional journey, Mandy has held leadership roles across customer success, implementation, training, and support functions. She spent more than a decade working in a fast-paced startup environment with Exscribe Orthopedic EHR, where she helped scale customer-facing operations and support clients through software adoption and organizational change. Following Exscribe’s acquisition by ModMed, she continued to advance her expertise as a Senior Customer Success Manager, leading customer success initiatives and fostering strong client relationships while helping healthcare organizations maximize the value of their technology investments.
Today, Mandy serves as Customer Success Lead at Medsender, where she established and built the company’s customer success department from the ground up. Known for her analytical mindset, strategic approach, and passion for client advocacy, she excels at creating processes that drive customer satisfaction, retention, and long-term success. Her career reflects a dedication to helping organizations thrive through technology while building meaningful partnerships that deliver measurable results.
Her Interview
Ten minutes with Mandy
01What do you attribute your success to?
I attribute my success to a genuine desire to help others succeed. Whether working with customers, colleagues, or partners, I focus on understanding their needs and finding solutions that create positive outcomes. Building strong relationships and earning trust has been a key factor throughout my career.
02What’s the best career advice you’ve ever received?
Fake it till you make it - then you are already doing it
03What advice would you give to young women entering your industry?
Don't be intimidated - Lots of gendered roles - Go in with an open mind
04What are the biggest challenges or opportunities in your field right now?
Lots of competition in the space
05What values are most important to you in your work and personal life?
One of the values that is most important to me, both professionally and personally, is a genuine commitment to helping others. I am passionate about creating positive experiences and building strong relationships based on trust, communication, and respect. In my work, that translates into always putting the customer experience first and looking for ways to deliver value, solve problems, and help others succeed.
I also value empathy, integrity, and accountability. I believe that understanding different perspectives and treating people with care and respect leads to stronger partnerships and better outcomes. Whether working with customers, colleagues, or friends and family, I strive to be someone others can rely on and trust.
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