Manuela Muniz
Manuela Muniz is a seasoned hospitality professional with over 10 years of experience in rooms operations and guest services. Originally from Brooklyn, NY, she earned her Associate’s Degree in Business Administration and Management before relocating to Pennsylvania in 2002. Manuela began her hospitality career at Philadelphia Downtown Courtyard, now The Notary Hotel, and has since built a reputation for enhancing guest experiences, elevating team culture, and leading with a hands-on, service-focused approach.
Currently serving as Rooms Operations Manager at The Notary Hotel, Manuela oversees housekeeping and rooms operations, conducting property inspections, coordinating staff assignments, running daily stand-ups, and collaborating with department heads to maintain operational excellence. She previously held leadership roles at W Philadelphia and Element Hotels, where she created the enduring “Guest of the Day” program, recognizing team members for their contributions to memorable guest experiences. Her expertise spans front office management, housekeeping operations, guest experience programs, and team leadership, supported by her bilingual proficiency in English and Spanish.
Manuela’s professional philosophy emphasizes continuous learning, emotional intelligence, and resilience. She actively engages in industry associations such as the Greater Philadelphia Hotel Association and the Room Council Committee and contributes as a guest speaker at OIC Philadelphia, inspiring the next generation of hospitality professionals. Recognized as an Influential Woman in 2026, she is committed to fostering meaningful connections, building high-performing teams, and working toward her goal of becoming a General Manager at a premier property within the next five years.
• Philadelphia OIC Institute – Front Office Operations / Hotel Management
• Taylor Business Institute – Associate’s Degree, Business Administration and Management
• Influential Woman 2026
• GPHA (Greater Philadelphia Hotel Association)
• Room Council Committee
• Influential Woman Network
• Guest speaker at OIC Philadelphia
• Chapter Manager at BuxmontMommies.com
• Online Job Placement Volunteer, Philadelphia OIC
What do you attribute your success to?
I attribute my success to always learning and refusing to get comfortable. Nothing grows in comfort zones, and I keep this principle at the forefront of my career. I make a conscious effort to attend networking events, participate in committees like GPHA and the Room Council, and put myself out there even when it feels intimidating. I stay optimistic through challenges because I view obstacles as opportunities to grow, and I firmly believe that persistence and resilience are essential to reaching your goals.
What advice would you give to young women entering your industry?
My advice is to be clear about your goals, even if you’re not 100% sure what the outcome will be, and take the first step toward them. Surround yourself with people who are actively doing the work, choose friends wisely, focus on yourself, and make decisions today that your future self will thank you for. Don’t be afraid to put yourself out there, take initiative, and pursue opportunities. I often share this guidance with my children and with graduates when I speak at OIC Philadelphia.
What are the biggest challenges or opportunities in your field right now?
A significant challenge for me has been that my formal education stopped at an associate’s degree due to personal circumstances as a teenage mom, which has slowed some advancement opportunities. However, there are substantial opportunities in learning from experience, gaining exposure across departments, networking, and leveraging visibility platforms to open new doors.
What values are most important to you in your work and personal life?
Continuous learning, emotional intelligence, gratitude, resilience, and fostering meaningful connections with my team are the values I prioritize most. I believe in leading with empathy, motivating my staff through recognition and appreciation, and creating a positive and supportive environment for both guests and colleagues.