Mary Frances Raffield
Mary Raffield is a dedicated Branch Manager at Hello Credit Union, bringing over seven years of experience in financial services, customer engagement, and team leadership. Starting her career in 2014 as a receptionist, Mary quickly discovered a passion for helping others achieve their financial goals. Her journey through roles as a Member Service Representative and now as a Branch Manager reflects her strong work ethic, problem-solving abilities, and commitment to personal growth and professional excellence.
Before joining Hello Credit Union, Mary built a diverse professional foundation through roles in hospitality, property management, and public utilities. These experiences sharpened her interpersonal communication and customer service skills, preparing her for leadership in member-focused environments. At Hello Credit Union, she leads branch operations, fosters community partnerships, and drives strategic initiatives to enhance member satisfaction and organizational success.
Mary is currently pursuing a Bachelor's degree in Public Relations with a specialization in Public Interest Communications at the University of Florida. With aspirations to transition into a public-facing communications role, she aims to combine her financial background with strategic storytelling and advocacy. As a Member of the LSCU Young Professionals Group and an active member of local chambers of commerce, Mary demonstrates her commitment to leadership, professional development, and making a meaningful impact in her community.
• Hootsuite Platform Certification
• University of Florida
• LSCU Young Professionals Group
What do you attribute your success to?
I attribute my success to hard work, resilience, and the support of those who believed in me. Starting as a receptionist and working my way up to member services—and now Branch Manager—has been a journey built on perseverance and a genuine passion for helping others. I'm most proud of being accepted into the University of Florida in my 40s and completing my AA in 2024. My biggest inspirations and mentors have been my dad, mom, brother, and husband, who have always encouraged me to keep pushing forward and never stop learning.
What advice would you give to young women entering your industry?
My advice to young women entering the industry is to stay open-minded—things can change quickly, and adaptability is key. Always lead with a positive attitude, and remember that heart and hustle will set you apart. Don’t expect anything to be handed to you, but appreciate every opportunity that comes your way. Gratitude, resilience, and a strong work ethic will take you far.
What values are most important to you in your work and personal life?
The values most important to me—both in work and in life—are integrity, family, and gratitude. I believe in showing up with honesty and heart in everything I do. Outside of work, I find joy in spending quality time with my children, cooking meals together, helping with schoolwork, and cheering on our favorite football teams as a family. These moments remind me of what truly matters and keep me grounded and motivated in my professional life.